Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonah Matheson

Kennewick,WA

Summary

Knowledgeable about organizing supplies, sanitizing dishes and collecting trash to boost kitchen efficiency. Trained in different kitchen positions and skilled at providing top-notch coverage for any role. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Full-Time Shift Lead

Dutch Bros
04.2022 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Trained and mentored new employees to maximize team performance.
  • Took apart, cleaned, and put back together multiple machines during the morning, to ensure a safe and sanitary work environment
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Event Planner

IBA Basketball League
09.2020 - 05.2022
  • Single-Handedly operated a 2-season long basketball league, which included full basketball games, weekend long tournaments, and championships
  • Provided customized clothes for winners of the tournament
  • Head of all social media accounts for the league
  • Coordinated schedules and timelines for events
  • Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
  • Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.

Dishwasher

Old Spaghetti Factory
08.2021 - 12.2021
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.

Customer Service Agent

Tri Cities Mobile Support
05.2020 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

Janitorial Worker

Matheson Painting Contractors
06.2018 - 07.2020
  • Swept hard surface floors using broom or push broom dust mop.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Sanitized break area kitchen counters, tables and sinks.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.

Education

High School Diploma -

Kamiakin High School
Kennewick, WA
06.2021

Skills

  • Accommodation Organization
  • Customer Service Focus
  • Meeting Support
  • Materials Printing
  • Inquiry Response
  • Trash Collection and Removal
  • Multitasking and Prioritization
  • Damage Prevention
  • Problem Solving
  • Equipment Sanitization
  • Work Area Maintenance
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Team motivation
  • Work Delegation
  • Performance Improvement
  • Flexible Schedule
  • Customer Education
  • Client Relations
  • Critical Thinking
  • Team Development

Timeline

Full-Time Shift Lead

Dutch Bros
04.2022 - Current

Dishwasher

Old Spaghetti Factory
08.2021 - 12.2021

Event Planner

IBA Basketball League
09.2020 - 05.2022

Customer Service Agent

Tri Cities Mobile Support
05.2020 - 07.2021

Janitorial Worker

Matheson Painting Contractors
06.2018 - 07.2020

High School Diploma -

Kamiakin High School
Jonah Matheson