Grace Lynn
Arlington,TX
Summary
Experienced individual in multiple areas of customer service including previous employment as a full-time shift lead at Dutchbros INC. Achieved extensive exposure through intraprofessional training and promoting a positive working environment.. Obtained comprehensive experience in managing conflict and problem solving in dynamic settings.
Overview
6
6
years of professional experience
Work History
Full-Time Shift Lead
Dutch Bros Coffee Co.
Grand Prairie, Texas
06.2023 - 08.2024
- Resolved conflicts with both customers and employees in the work environment in a professional manner
- Upheld leadership qualities of integrity, accountability, and resilience as a shift lead
- Maintained precision and accuracy inputting and producing orders in a fast-paced work setting
- Presented a positive and motivating working environment
Doordash Driver
Doordash Inc.
11.2022 - 05.2023
- Collaborated with a variety of specialties to ensure timely and accurate delivery of food and products
- Utilized customer service skills in delivering, communicating, and advocating for customers
- Served with respect, enthusiasm, and dedication
- Established a high sense of self-motivation through functioning in an independent work environment
Shipment Processor
P.A.S.S Postal Center
Arlington, TX
08.2021 - 05.2022
- Skilled in processing shipments and working with computer software
- Maintained a clean, organized working environment to improve workplace efficiency
- Navigated positive customer interactions via telephone, fax, and in-person collaborations
Krav Maga Instructor
Savage Krav Maga
Arlington, TX
10.2018 - 09.2021
- Fostered a collaborative teaching environment tailored to individual needs, questions, and accommodations
- Reinforced the significance of precision and accuracy of body movements to yield proper results
Education
CPC-A Certification
American Academy of Professional Coders
02-2025
Medical Billing And Coding
US Career Institute of Technology
12-2024
GED -
Martin High School / Time For Learning Program
Arlington, TX06-2022
Skills
- Conflict resolution
- Leadership integrity
- Order accuracy
- Customer advocacy
- Time management
- Team collaboration
References
References available upon request.
Timeline
Full-Time Shift Lead
Dutch Bros Coffee Co.
06.2023 - 08.2024
Doordash Driver
Doordash Inc.
11.2022 - 05.2023
Shipment Processor
P.A.S.S Postal Center
08.2021 - 05.2022
Krav Maga Instructor
Savage Krav Maga
10.2018 - 09.2021
CPC-A Certification
American Academy of Professional Coders
Medical Billing And Coding
US Career Institute of Technology
GED -
Martin High School / Time For Learning Program