Hannah Frederick
Weatherford,TX
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
1
1
year of professional experience
Work History
Full-Time Shift Lead
Dutch Bros
Weatherford, TX
08.2024 - 12.2024
- Fostered a team-oriented environment, encouraging collaboration and effective communication.
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Barista
Dutch Bros
Weatherford, TX
07.2023 - 08.2024
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Associate of Arts -
Weatherford College
Weatherford, TX05-2025
High School Diploma -
Peaster High School
Weatherford, TX05-2024
References
References available upon request.
Timeline
Full-Time Shift Lead
Dutch Bros
08.2024 - 12.2024
Barista
Dutch Bros
07.2023 - 08.2024
Associate of Arts -
Weatherford College
High School Diploma -
Peaster High School
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