Sam Reposa
Portland,OR
Summary
High-energy leader with 6+ of Shift Lead experience and 4+ experience in the Assistant Manager/Shop Lead role. Dedicated to instilling passion for our company into our customers and crew, building culture, and encouraging those around me to be the best versions of themselves they can be. Reliable, adaptable, and eager to learn new skills.
Overview
10
10
years of professional experience
Work History
Full-Time Shift Lead
Dutch Bros Coffee
2025.09 - Current
- Fostered personal development in crew
- Assisted with in-shop position training with several new hires
- Delegated cleaning tasks, ensured proper shift changes were completed, and maintained high quality standards for cleanliness
Assistant Manager/Shop Lead
Dutch Bros Coffee
2021.06 - 2025.09
- Hired and trained over 20 employees
- Performed administrative duties such as writing schedules, setting up and leading interviews, and leading team meetings
- Assisted and led in disciplinary actions such as records of coaching, write-ups, and termination
- Received consistent high scores on QA's
Part-Time Shift Lead
Dutch Bros Coffee
2020.02 - 2021.06
- Assisted with the training and mentoring of new hires
- Led a variety of shifts including mornings, afternoons, and closing shifts
- Performed a variety of administrative tasks including banks going to the bank, ordering stock, and writing daily shift reports
- Delegated cleaning tasks, ensured proper shift changes were completed, and maintained high quality standards for cleanliness
Barista
Dutch Bros Coffee
2019.08 - 2020.02
- Maintained full product knowledge of menu and promotions
- Prepared and served quality drinks quickly in a fast-paced environment
- Took customer orders and entered them into the point-of-sale system
- Washed dishes and restocked the bar line for continued fast service capabilities
Certified Trainer
Chipotle Mexican Grill
2017.12 - 2019.08
- Led and participated in multiple interviews
- Led meetings for certified trainers and regularly initiated one-on-one's with trainees and crew members
- Provided training for over twenty employees over two years
- Demonstrated, shadowed, and validated techniques and standards for all trainees
- Consistently demonstrated knowledge of high food standards
- Facilitated company hospitality standards for trainees and crew members
Crew Member
Chipotle Mexican Grill
2016.07 - 2017.12
- Maintained full product knowledge of menu and promotions
- Serving food accurately, quickly, and maintaining correct portion sizes to minimize food costs
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Balancing short ticket times with cleaning tasks throughout shift to ensure a clean and safe working environment
- Ringing up customers and giving accurate change with cash payments, as well as troubleshooting problems with card payments
Skills
- Customer Service
- Effective Time Management
- Leadership
- Communication
- Ability to Work Under Pressure
- Sense of Urgency
Timeline
Full-Time Shift Lead
Dutch Bros Coffee
2025.09 - Current
Assistant Manager/Shop Lead
Dutch Bros Coffee
2021.06 - 2025.09
Part-Time Shift Lead
Dutch Bros Coffee
2020.02 - 2021.06
Barista
Dutch Bros Coffee
2019.08 - 2020.02
Certified Trainer
Chipotle Mexican Grill
2017.12 - 2019.08
Crew Member
Chipotle Mexican Grill
2016.07 - 2017.12