Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britany Ramirez

San Diego,CA

Summary

Experienced Delivery Expert known for excellent customer service. Consistently meets on-time metrics with courtesy and professionalism. Accurately and efficiently handles multiple orders per run.

Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience

Work History

Customer Service

Spirit Airlines Inc.
San Diego, CA
2024.05 - Current
  • Analyzed customer feedback to develop customer service initiatives.
  • Conducted performance reviews for customer service staff.
  • Provided customer service throughout the photography session.
  • Developed customer service policies, procedures and standards.
  • Generated reports summarizing customer service statistics.
  • Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
  • Assisted with training new customer service representatives.
  • Greeted customers, provided customer service and answered questions.
  • Monitored workflow, productivity, and customer service levels.
  • Greeted guests and provided customer service support.
  • Provided customer service to vendors regarding payment inquiries.
  • Demonstrated excellent customer service skills at all times.
  • Created customer service model used at multiple locations, resulting in increase in customer service ratings.
  • Directed daily operations, including scheduling and customer service.
  • Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
  • Greeted guests and provided customer service.

Cashier

7-eleven
National City, California
2023.06 - 2024.05
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma -

Sweetwater High School
National City, California
2023-06

Skills

  • Retail sales customer service
  • Customer service and support
  • Customer service
  • Customer service and retention
  • Customer service experience
  • Housekeeping
  • Time management expertise
  • Basic maintenance
  • Superior customer service
  • Airline policies
  • Flexible work schedule
  • Adaptable under pressure
  • Passenger assistance
  • Staff training
  • Active listening
  • Microsoft office

Timeline

Customer Service

Spirit Airlines Inc.
2024.05 - Current

Cashier

7-eleven
2023.06 - 2024.05

High School Diploma -

Sweetwater High School
Britany Ramirez