Jennifer Section
Riverview
Summary
I am well-versed in Customer Service oriented professions. However, I am always willing to learn more skills involving the needs of others. My current skills are taking inbound and outbound calls (specifically with Avaya), and using Booker for scheduling, retail, stocking, fast food, WFH, and childcare.
Overview
8
8
years of professional experience
Work History
Customer Service
QVC
12.2023 - 05.2024
- I helped assist customers who needed to make payments on their accounts, those who had issues with their Auto-pay, and those who had questions about their orders.
- I also assisted with placing orders and answered questions about products that were on Air.
Cashier
Whole Foods Market
07.2023 - 08.2023
- Managed customers at the register and assisted customers with their needs at self-checkout.
- I would also help bag groceries for other cashiers and did go-backs for non-perishable items.
Receptionist
Drybar
01.2023 - 04.2023
- I would open the store and get the salon ready for the day.
- I would also close up and prep the store for the next day.
- Checked out clients using Booker.com
- Assisted with the stylist and client's needs while maintaining my tidying duties at the front of the store and the hair washing area.
Stock Associate
Nordstrom Rack
08.2021 - 11.2022
- Stocked the sales floor with new merchandise.
- Rung up customers when needed and worked in the fitting room.
- Worked early morning shifts to do markdowns and restyle the sales floor.
Teacher Assistant
Robinson Elementary School
08.2021 - 05.2022
- Worked 101 with students and did group activities during the day.
- Helped the teacher with tasks around the classroom like paperwork, crafts, etc.
- Helped when needed with other teachers and had morning and afternoon duties around the school before class started.
Customer Service
Nordstrom
04.2021 - 07.2021
- Help edit and cancel customer's orders.
- Assist stores and other employees with customers.
- Placed new orders.
Customer Order Specialist
HSN
07.2020 - 03.2021
- Created and finalized orders for customers.
- Upsold items and offered protection plans to complete orders.
- Helped new customers understand the company by explaining features and perks.
Cashier
Sprouts Farmers Market
11.2019 - 03.2020
- I rang up customers and efficiently learned different PLU codes for fruits and vegetables.
- Cleaned around my register lane and the store during downtime.
Barista
Starbucks
05.2018 - 01.2019
- Learned multitasking skills by working at the register and prepping the oven food/bakery orders.
- Maintained cleanliness in the dining area and restocked essentials.
- Worked on the coffee bar efficiently.
Stock Associate
The North Face
05.2018 - 10.2018
- I was on the 5 am shift team to organize inbound merchandise and worked in the stock room to sort, reprice, and reorganize merchandise.
- I also replenished the sales floor during downtime.
Retail Sales Associate
Foot Locker
05.2017 - 09.2017
- I rang up customers.
- Was able to sell an array of shoes while restocking the floor and assisted with international customer questions.
- Counted the money in the registers and shut down for the night.
Sales Support Generalist
Victoria's Secret
08.2016 - 01.2017
- Opened Victoria's Secret credit card accounts on an average of 3 per week.
- I was accurately able to count large amounts of cash from registers for opening/closing shifts.
Sales Associate
Macy's Ala Moana
04.2016 - 08.2016
- Opened Macy's credit card accounts on an average of 4-5 per week.
- Assisted customers with clothing options and advice.
- Worked in varied selling atmospheres throughout the store (juniors, shoes, home department).
Education
Diploma -
Spoto High School
Riverview, FL05.2015
Skills
- Customer service expert
- Friendly customer service
- Retail sales customer service
- Inbound customer service
- Customer focused-service
- Customer care standards
- Retail sales
- Bookkeeping
- Telephone skills
- Call handling
- Phone etiquette
- Avaya
Timeline
Customer Service
QVC
12.2023 - 05.2024
Cashier
Whole Foods Market
07.2023 - 08.2023
Receptionist
Drybar
01.2023 - 04.2023
Stock Associate
Nordstrom Rack
08.2021 - 11.2022
Teacher Assistant
Robinson Elementary School
08.2021 - 05.2022
Customer Service
Nordstrom
04.2021 - 07.2021
Customer Order Specialist
HSN
07.2020 - 03.2021
Cashier
Sprouts Farmers Market
11.2019 - 03.2020
Barista
Starbucks
05.2018 - 01.2019
Stock Associate
The North Face
05.2018 - 10.2018
Retail Sales Associate
Foot Locker
05.2017 - 09.2017
Sales Support Generalist
Victoria's Secret
08.2016 - 01.2017
Sales Associate
Macy's Ala Moana
04.2016 - 08.2016
Diploma -
Spoto High School
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