Britany Rykaszewski

· Lead a multidisciplinary maintenance and reliability team supporting a highly automated fulfillment facility.

· Manage maintenance operations, infrastructure projects, facility improvements, and contractor activities while maintaining compliance with safety, quality, and operational standards.

· Coordinate project schedules, labour resources, contractor support, procurement activities, and maintenance planning to support operational objectives.

· Support annual budget planning, expenditure forecasting, cost tracking, and variance analysis.

· Coordinate facility improvement projects, equipment upgrades, contractor-led installations, and operational initiatives from planning through execution.

· Oversee preventive, predictive, and condition-based maintenance programs supporting critical facility infrastructure.

· Provide leadership, coaching, performance management, and professional development for technical personnel.

· Supported site projects from planning through execution including budgeting, procurement, contractor coordination, scheduling, and stakeholder communication.

· Assisted with project management and vendor management activities for facility infrastructure and maintenance-related initiatives.

· Developed reporting related to budget performance, labour utilization, maintenance completion, downtime, and inventory performance.

· Managed maintenance service contracts including HVAC, Fire Life Safety, Plumbing, Generator, and Critical Cooling systems.

· Coordinated procurement activities through Coupa including requisitions, purchase orders, and budget tracking.

· Supported facilities throughout Canada, the United States, Brazil, and Mexico.

• Leadership role overseeing a team of 25 people on the production floor as well as employee performance.
• Maintained the Master Schedule for production by analyzing forecasted and current requirements for supply chain operations.
• Create, prioritize, and maintain job orders
• Monitor the execution of the production plan and resolve potential issues in a timely fashion.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Revised production schedule to account for changing designs, shortages and other types of interruptions.
• Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
• Knowledgeable with “Visual Software” as the business’ planning tool for MRP planning and scheduling.
• Interact with shop floor management daily to ensure smooth flow for efficiency and to maintain situational awareness.

• Reviewed account and service histories to identify trends and issues.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Processed all purchase orders and was responsible for keeping a clear line of communication with all customers on their shipments.

• Evaluated customer account information to assess current issues and determine potential solutions.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Reviewed account and service histories to identify trends and issues.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

• Provided top quality customer service, prepared financial reports, monitored performance, reviewed transportation arrangements and improved distribution processes
• Worked closely with executive leadership as well as primary operational contacts to ensure all transportation needs were met
• Reviewed pending shipments and identified consolidation opportunities for cost reduction
• Communicated with numerous LTL carriers on a daily basis from corporate to local levels to ensure performance standards were met and drove resolution of any exceptions
• Created MS Excel reports to track transportation performance, revenue, and savings