Britanya Hanlon
Las Vegas
Summary
Highly accomplished and results-oriented Senior Sales and Marketing Professional with over 17 years of experience in finance, sales, and customer relations. Proven ability to drive revenue growth, manage client portfolios, and exceed performance targets through expert pipeline management, strategic selling, and exceptional customer service. Adept at cold calling, face-to-face consultations, and leveraging strong communication skills to build lasting relationships. Experienced in training and mentoring team members, with a commitment to achieving ambitious goals.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Licensed Sales Professional
Allstate
Las Vegas
07.2024 - Current
- Assisted clients in selecting appropriate insurance coverage options.
- Educated customers on policy features and benefits.
- Processed new insurance applications and renewals efficiently.
- Conducted policy reviews to ensure adequate coverage for clients.
- Managed customer inquiries and resolved issues promptly.
- Collaborated with team members to enhance sales strategies.
Marketing Specialist
KTVN Channel 2
Reno
06.2023 - 04.2024
- Developed marketing content for various platforms and campaigns.
- Conducted market research to identify audience preferences and trends.
- Managed social media accounts to enhance brand visibility and engagement.
- Supported email marketing campaigns by drafting newsletters and updates.
SR Home Lending Advisor
JPMorgan Chase
Reno
01.2019 - 08.2022
- Assessed credit applications for loan approvals and risk management.
- Collaborated with team members to streamline loan processing procedures.
- Educated customers about loan terms and conditions clearly.
- Resolved client inquiries regarding loan status and documentation requirements.
- Facilitated training sessions for new Lending Advisors on best practices.
- Worked closely with underwriters during the loan approval process.
- Identified areas where processes can be improved to enhance efficiency in the department.
- Attended industry conferences to stay up-to-date on trends in the lending industry.
Senior Home Mortgage Consultant
Wells Fargo
Reno
03.2011 - 01.2019
- Guided clients through home mortgage application processes and requirements.
- Evaluated financial documents to determine loan eligibility and risk factors.
- Collaborated with underwriters to address issues and expedite approvals.
- Managed client relationships to ensure high levels of satisfaction and retention.
- Educated clients on mortgage products and best financing options available.
- Coordinated with real estate agents to facilitate smooth transaction processes.
Senior Account Executive
HSBC Finance Corporation
Reno
11.2005 - 04.2009
- Cultivated strong client relationships through regular communication and follow-up.
- Developed tailored financial solutions to meet diverse client needs and objectives.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
Education
Reed High School
Sparks, NVSkills
-  Pipeline Management
-  Customer Satisfaction
-  Sales Expertise
-  Customer Relationship Management
-  Territory Management
-  Cold Calling
-  Goal Achievement & Performance
-  Account Servicing
-  Staff Management
-  Strategic Selling
-  Database Management
-  Sales Reporting
-  Licensed Insurance Sales
-  Remote Communication
-  Marketing Campaign Development
-  Lead Generation
-  Client Consultation
Timeline
Licensed Sales Professional
Allstate
07.2024 - Current
Marketing Specialist
KTVN Channel 2
06.2023 - 04.2024
SR Home Lending Advisor
JPMorgan Chase
01.2019 - 08.2022
Senior Home Mortgage Consultant
Wells Fargo
03.2011 - 01.2019
Senior Account Executive
HSBC Finance Corporation
11.2005 - 04.2009
Reed High School