Kristina Spacek- Spivey
Sutherland,VA
Summary
Results-driven Office Manager and Operations Specialist adept at enhancing operational effectiveness and team collaboration. Skilled in managing complex projects, building strong client relationships, and leveraging technology to improve workflow efficiency. Committed to delivering high-quality support to executives while ensuring organizational stability in dynamic environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Licensed Sales Professional
Redline Powersports Commonwealth
Prince George, Virginia
06.2026 - 08.2026
- Assisted customers in selecting and purchasing powersports vehicles and accessories.
- Developed strong relationships with customers to encourage repeat business and loyalty.
- Addressed customer inquiries and resolved issues effectively to ensure satisfaction.
- Negotiated contracts with customers that met both parties' expectations.
- Responded promptly to client inquiries via phone or email providing timely resolutions when needed.
- Followed up with existing customers regarding updates on orders or inquiries about additional products and services.
- Monitored customer satisfaction feedback to identify areas of improvement in our processes or offerings.
- Provided detailed product knowledge to enhance customer decision-making experiences.
Assistant Manager / Server
The Brickhouse Run
Petersburg, USA
08.2022 - 06.2026
- Resolved customer complaints and operational bottlenecks promptly, ensuring high-quality service and workflow efficiency during peak hours.
- Supervised on-site team of 6 employees, providing guidance and shift scheduling to enhance productivity and service quality.
- Streamlined floor operations and inventory coordination, conducting stock audits to ensure accurate levels and reduce material shrinkage.
Lower School Aide & Substitute Teacher
Amelia Academy
Amelia Courthouse, USA
11.2022 - 05.2023
- Assisted front office staff by managing multi-line phones, visitor logs, and daily school correspondence during staff absences.
- Oversaw classrooms of 10–20 students, ensuring organizational structure and adherence to pre-prepared learning schedules.
- Assisted teachers in classroom management and student supervision.
- Supported students with special needs during lessons and activities.
- Organized educational materials and resources for effective learning.
Director of New Construction Sales & Operations
Elite Window & Doors
Amelia Court House, USA
06.2021 - 07.2022
- Coordinated operational timelines for multiple construction projects, ensuring cross-functional teams met strict budgets and schedules.
- Cultivated client and vendor relationships, ensuring consistent communication on project milestones, documentation, and resource allocation.
- Tracked progress and assigned tasks using project management software, proactively addressing logistical risks and material bottlenecks.
Director of Sales & Facilities Coordinator
WSVS Pure Country Radio
Crewe, USA
10.2020 - 06.2021
- Increased sales by 40% through proactive client acquisition and strategic account upselling.
- Managed facilities maintenance, coordinating building upkeep, vendor relations, and utility schedules to ensure workspace functionality.
- Led sales strategy development for radio advertising and sponsorship opportunities.
- Managed client relationships to understand needs and deliver tailored solutions.
- Conducted market research to identify trends in the radio broadcasting industry.
Office Manager / Executive Assistant / Operations Assistant
Brown Advisory
Richmond, USA
08.2012 - 02.2020
- Anchored company infrastructure through 2 corporate mergers in 24 months, scaling responsibilities from basic admin support to a strategic, multi-functional office operations partnership.
- Directed total office operations and facilities management, ensuring complete business continuity, safety compliance, and team stability across a rapidly changing corporate environment.
- Provided executive and personal assistant support to 3 C-suite executives, managing complex calendars, personal logistics, and confidential communications.
- Served as Project Manager for high-impact capital improvements, successfully executing a full physical office renovation and a building-wide IT infrastructure upgrade.
- Executed end-to-end event planning and negotiated contracts for board meetings and multi-day offsite executive retreats, securing favorable rates with resorts.
- Coordinated high-profile company events, leading the design, budgeting, and execution of the annual holiday party.
- Managed accounting support and ensured data integrity by utilizing QuickBooks for financial records, expense reporting, and data entry across two distinct CRM platforms.
- Note: Promoted rapidly from Administrative Assistant (Aug 2012–Oct 2012) to Office Manager/EA based on agility, rapid problem-solving, and a broad operational skill set.
- Formerly Signature Wealth Advisors / Massey Family Management
Education
Associate of Science - Equine Studies
Southern Virginia College For Women
Buena Vista, VA05-1994
Skills
- Contract Negotiation
- CRM Platforms
- CRM management
- Sales transactions
- Product knowledge
- Customer service
- Client relationship management
- Project Management Software
- Project management
- Budget Tracking
- Inventory Auditing
- Inventory coordination
- Vendor SLA Management
- QuickBooks
- MS Office Suite
- Team supervision
- Team leadership
- Operational efficiency
- Effective communication
- Problem solving
- Time management
- Event coordination
- Executive Calendar Management
- Team leadership
Certification
- Licensed Sales Professional
- Notary Public
Affiliations
- Cub Scout Den leader
- Riding Instructor
- Boy Scout troop committee member
Timeline
Licensed Sales Professional
Redline Powersports Commonwealth
06.2026 - 08.2026
Lower School Aide & Substitute Teacher
Amelia Academy
11.2022 - 05.2023
Assistant Manager / Server
The Brickhouse Run
08.2022 - 06.2026
Director of New Construction Sales & Operations
Elite Window & Doors
06.2021 - 07.2022
Director of Sales & Facilities Coordinator
WSVS Pure Country Radio
10.2020 - 06.2021
Office Manager / Executive Assistant / Operations Assistant
Brown Advisory
08.2012 - 02.2020
Associate of Science - Equine Studies
Southern Virginia College For Women