Britany Itzariana Becerra
Trussville,AL
Summary
Detail-oriented and personable professional with 5+ years of experience in customer service, hospitality, and administrative support. Skilled in bilingual communication (English/Spanish), document preparation, and client support. Known for strong work ethic, adaptability, and the ability to manage multiple responsibilities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Office Assistant / Administrative Support
El Charro
Pinson, USA
04.2025 - Current
- Provided bilingual (English/Spanish) translation for clients and internal documents
- Prepared and translated contracts and legal documents
- Maintained organized records and ensured accuracy in documentation
- Provided professional customer service in fast-paced office, addressing inquiries and fostering positive client relationships
- Assisted with notary-related paperwork and client preparation
- Supported customers with general insurance inquiries (non-licensed support role)
Housekeeping Attendant & Supervisor
Nomads Hotel
Noosa, Australia
01.2019 - 01.2023
- Maintained high cleanliness standards across guest rooms and common areas
- Supervised staff to maintain quality control standards
- Trained new employees, offering constructive feedback for skill development
- Managed inventory and supplies
- Delivered customer service to international guests, addressing inquiries and enhancing their experience
Operations Team Member / Call Center Representative
TicketBiscuit
Birmingham, USA
11.2016 - 08.2019
- Provided support in inbound and outbound call center environments to ensure client satisfaction
- Assisted clients via phone and computer to resolve ticketing service inquiries
- Handled onboarding and issue resolution
- Performed accurate data entry and maintained records
- Created floorplans and event pages for ticket sales
Sales Representative
Cricket Wireless
Birmingham, USA
05.2015 - 11.2016
- Built strong relationships with customers through effective communication and sales techniques
- Guided customers in product selection and account services to match their needs
- Addressed customer concerns promptly to enhance satisfaction and retention
- Maintained knowledge of products and promotions
Education
Associate of Applied Science -
Jefferson State College
Birmingham, AL05-2027
High School Diploma -
Center Point High School
Center Point, AL05-2016
Skills
- Customer Service & Client Relations
- Time Management & Multitasking
- Attention to Detail
- Problem Solving
- Communication Skills
- Translation & Document Preparation
Timeline
Office Assistant / Administrative Support
El Charro
04.2025 - Current
Housekeeping Attendant & Supervisor
Nomads Hotel
01.2019 - 01.2023
Operations Team Member / Call Center Representative
TicketBiscuit
11.2016 - 08.2019
Sales Representative
Cricket Wireless
05.2015 - 11.2016
Associate of Applied Science -
Jefferson State College
High School Diploma -
Center Point High School