Brithany Baker-Cohen

Operations & Project Management

• Led the seamless execution and delivery of exceptional customer experiences to high-profile clients during NFL seasons through complete oversight of luxury suite operations.
• Implemented strategic sales initiatives and operational processes, enhancing efficiency and optimizing revenue generation for all luxury suite offerings.
• Optimize budget planning and financial management by aligning with organizational goals and optimizing resource allocation.
• Informed strategic decision-making by monitoring sales performance, identifying growth opportunities, and utilizing data analysis and performance metrics.

Team Leadership & Development

• Led and mentored a dynamic team of over 30 inside professionals, account executives, and new team members, Providing training, guidance, and performance evaluations for fostering professional growth and accomplishing sales targets.
• Establish clear objectives and performance standards, cultivating a results-oriented and collaborative team culture.

Stakeholder Engagement & Communication

• Served as a liaison between stakeholders such as corporate executives, community leaders, and external partners, facilitating the development of enduring client relationships.
• Deliver compelling presentations and proposals tailored to client needs, effectively communicating complex concepts in a clear and accessible manner.
• Collaborate cross-functionally with marketing, finance, and operations departments to coordinate initiatives and ensure cohesive execution.

Key Achievements

• Successfully generated over $5 million in revenue across four NFL seasons through strategic sales and exceptional client service.
• Improved operational efficiency by 25% by streamlining sales processes and implementing innovative CRM solutions.
• Achieved a 98% client retention rate by delivering personalized experiences and maintaining consistent engagement with key accounts.

Operations & Strategic Initiatives

• Directed all aspects of premium seating and hospitality operations across three iconic venues: The Wiltern, Hollywood Palladium, and Belasco Theater, hosting over 300 events annually.
• Conceptualized and launched innovative premium experience packages, enhancing customer satisfaction and driving incremental revenue streams.
• Managed comprehensive budgeting and financial forecasting, ensuring profitability and sustainable growth across all premium services.
• Leveraged data-driven insights to refine service offerings and optimize operational workflows.

Team Leadership & Development

• Supervised and developed a robust team of 35 full-time staff, including sales associates and coordinators, fostering a high-performance and customer-centric culture.
• Implemented comprehensive training programs focused on sales excellence, customer service, and operational efficiency.

Stakeholder Engagement & Negotiation

• Cultivated strategic partnerships and collaborations with corporate sponsors, vendors, and community organizations to enhance brand visibility and service offerings.
• Effectively negotiated high-value contracts and sponsorship deals, contributing to the venues' enhanced market presence and financial performance.

Key Achievements

• Drove a 30% increase in premium sales revenue within the first year by introducing tailored experience packages and optimizing sales strategies.
• Secured a landmark $500,000 sponsorship deal with leading industry partners, significantly elevating the venues' profile and service capabilities.
• Streamlined operational processes, resulting in a 20% reduction in operational costs and improved service delivery timelines.

Operations & Event Management

• Oversaw the planning and execution of high-profile events and premium seating programs at a renowned entertainment venue, ensuring exceptional guest experiences.
• Managed operational budgets and financial reporting, maintaining fiscal responsibility and identifying cost-saving opportunities.
• Collaborated with marketing and promotional teams to develop and implement effective campaigns that drove attendance and revenue.

Team Leadership & Development

• Directed a team of 30 staff members, providing leadership and mentorship to ensure successful event execution and customer service excellence.
• Developed comprehensive training programs focused on event management, customer engagement, and operational protocols.

Stakeholder Engagement & Communication

• Liaised with artists, promoters, corporate clients, and community stakeholders to coordinate event logistics and foster collaborative partnerships.
• Prepared and presented detailed reports and analyses to senior management, informing strategic planning and operational improvements.

Key Achievements

• Generated an average 15% year-over-year growth in premium seating sales through strategic marketing and exceptional service delivery.
• Developed and implemented a highly successful internship program at Venue through strategic partnerships with prestigious institutions such as CalState Long Beach, CalState Fullerton, and USC School of Music. The initiative enabled talented students to gain invaluable industry exposure while earning college credits.
• Demonstrated active participation in high-profile events such as the Red Carpet Premiere of Get Him To The Greek, contributing to the filming activities for A Star Is Born, and prestigious events like the Scream Awards.
• Maintained a 98% client retention rate over a decade by consistently exceeding expectations and delivering memorable experiences.
• Innovated new VIP offerings that contributed an additional $150,000 in annual revenue, enhancing the venue's competitive edge, we also started a Premium Seating program at City National Grove of Anaheim/Nederlander sister venue.