Britiney Wilson
Charlotte,NC
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
TD Bank NA
09.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Credit Card Specialist 3
Wells Fargo
05.2021 - 08.2022
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
Account Manager-Collections
Wells Fargo
08.2020 - 05.2021
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Associate of Arts -
Horry-Georgetown Technical College
Conway, SCSkills
- Training Junior Team Members
- Data Analysis
- Project Requirements
- Anomaly Detection
- Risk Level Determination
Timeline
Fraud Analyst
TD Bank NA
09.2022 - Current
Credit Card Specialist 3
Wells Fargo
05.2021 - 08.2022
Account Manager-Collections
Wells Fargo
08.2020 - 05.2021
Associate of Arts -
Horry-Georgetown Technical College
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