Summary
Overview
Work History
Education
Skills
Timeline
Generic
Britinie Horvath

Britinie Horvath

Thornton,CO

Summary

Proactive and dependable leader offering 10 years of experience in transportation, customer service, account management and sales. Skilled in developing schedules and routes that function efficiently for both staff and clients. Highly skilled in workplace organization and synergy. Utilizes leadership and strategic planning to drive efficiency and streamline operations. Track record of enhancing team performance and operational effectiveness through strong communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Transportation Supervisor

UNFI
12.2024 - Current
  • Coaching drivers on responsibilities and safety practices.
  • Scheduling driver assignments, and monitoring on-time performance.
  • Ensure vehicles and equipment are in working order/sending maintenance requests.
  • Making sure employees follow safety standards, adhere to HOS, and meet delivery windows.
  • Communication with other teams to ensure proper dispatching of routes.
  • Documenting on-time/delayed deliveries, start times, and drivers' HOS.
  • Enhanced customer service by contacting customers and notifying them of late deliveries.

Customer Experience Associate

Melio
08.2024 - 12.2024
  • Following up on financial issues for users of Melio and their financial booking partners, such as QuickBooks, Xero, and Amazon.
  • Check for ETAs and payment statuses. Giving appropriate information for the level of customer who writes in.
  • Recording and documentation of notes and findings on each support inquiry.
  • Provide outstanding support experiences to customers through live conversations via Phone, Email, and live chat. Actively switching back and forth between channels if needed.
  • Work collaboratively with internal teams to resolve tickets efficiently.
  • Improve product needs by understanding trends in support-related topics.
  • Work cross-functionally throughout all departments to work through any customer product issues.

Customer Service Representative

Ibotta
11.2020 - 08.2024
  • Investigating and solving customer inquiries and emailing customer service issues with the Ibotta App.
  • Checking profiles for fraudulent activity or abuse per our terms and conditions.
  • Checking mobile devices and IP addresses for sharing and similarities.
  • Comparing data to determine suspicious activity or matching offers with receipts that savers submit.
  • Account review for deactivation and reactivation based on determinations of fraud.
  • Documenting and recording of notes and findings on each account.
  • Outstanding customer service satisfaction, metrics, and QA.
  • Implementing new ideas and contributing to the Ibotta work culture.

Account Manager

UNFI – Albert’s Organics
09.2023 - 05.2024
  • Provided high-quality, streamlined service focusing on corporate initiatives for the assigned chains. Operating as a team conductor to manage, direct, and coordinate sales plans and programs.
  • Strategic selling, bringing core product expertise, and leveraging specialists when needed.
  • Created partnering relationships of trust, integrity, customer satisfaction, and loyalty and ensured customer compliance. Collaborate with the various company teams to achieve the objective of building out the store.
  • Identify and manage new sales opportunities and servicing of existing accounts.
  • Bridging the gap between Sales and Ops to manage and resolve customer challenges.
  • Delivered corporate goals to deliver synergy and cross-selling capabilities to customers.
  • Forecast profit, volume growth, and other related goals as determined. Assist with the preparation of a sales budget for assigned accounts.
  • Planned demand for monthly meal deals for assigned chain school program. Making afterschool organic healthy snacks affordable and plentiful to customers.

Education

Cyber Security Certification -

CSU Global
09-2024

High School Equivalent - GED -

Anaconda Job Corps
07-2005

Skills

  • Driving sales performance
  • Effective teamwork
  • Effective task management
  • Analytical problem solving
  • Order Entry
  • Customer Service
  • Microsoft /Google Office
  • Presentations
  • Time Management
  • Strategic Planning
  • Cross-Functional
  • Coordinated
  • Excel
  • Transportation/Shipping
  • Outside/Inside Sales
  • Conflict Management
  • Operations
  • Outlook
  • Marketing
  • Invoicing
  • Leadership/Public Speaking
  • Cybersecurity
  • Data Analytics
  • New Item Set Up

Timeline

Transportation Supervisor

UNFI
12.2024 - Current

Customer Experience Associate

Melio
08.2024 - 12.2024

Account Manager

UNFI – Albert’s Organics
09.2023 - 05.2024

Customer Service Representative

Ibotta
11.2020 - 08.2024

Cyber Security Certification -

CSU Global

High School Equivalent - GED -

Anaconda Job Corps

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Britinie Horvath