BRITISH D. ALEXANDER
Beavercreek,OH
Summary
Results-driven communicator seeking a full-time entry-level management position. Leveraging innovative critical thinking and attention to detail to collaborate and contribute to teams. Demonstrates exceptional verbal and written communication skills. Strong critical analytical thinking for analyzing complex situations and making informed decisions. Background in electronics/media and experience in public speaking for handling diverse communication platforms. Proven project management and conflict resolution skills with leadership capabilities. Expertise in program development and exceptional interpersonal skills enhance teamwork effectiveness.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Apple
08.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Demonstrated product features, answered questions and persuasively overcame objections.
Restorative Practice Specialist
Huber Heights City Schools
08.2021 - Current
- Executes conflict management for high school of more than 1,500 students and 125 staff members
- Coordinates and facilitates peer mediations to resolve disputes between students and staff
- Effectively leads open discussions with students to identify root cause of conflict and develops student action plans identifying expectations and goals encouraging critical thinking skills to overcome issues
- Serves as focal point to mentor wayward students to ensure restoration back into mainstream classroom setting to achieve personal and academic success
- Monitors students and documents progress on individual issues to prevent further escalation between peers
- Prepares concise student assessments and prepares reports to advise Dean of students recommended actions
- Ensures program compliance with school policies and instructions
- Maintains student record/files and prepares a variety of correspondence in support of restorative student services
Volunteer
WrightWay Foundation
01.2019 - Current
- Serves as marketing and sponsorship representative for annual youth basketball camp of more than 300 participants produced by professional athletes
- Contacts and solicits local businesses for financial and in-kind donations
- Builds and maintains strong relationships with local businesses for potential recurring booster or sponsorship opportunities
- Works with local businesses and media outlets to market and advertise events for maximum participation
Volunteer
Flyght Academy
01.2019 - Current
- Company Overview: organization that provides youth with life skills and teaches core values as they grow into adulthood
- Executes and coordinates sports camps and life skills programs to encourage communication problem solving and leadership
- Volunteers year-round coaching and assisting youth and young men for the WrightWay Foundation youth basketball teams Team Flyght and Flyght Academy
- Assists WrightWay Foundation founder Chris Wright with annual basketball camp scheduling and preparing day-to-day operations each summer
- Serves as a brand ambassador by spreading the mission of providing opportunities for area youth through leadership and commitment to community
- Organization that provides youth with life skills and teaches core values as they grow into adulthood
Behavioral Management Specialist
The Village Network
04.2020 - 08.2021
- Company Overview: large multi-discipline behavioral health nonprofit organization
- Provided behavioral management oversight for youth and families for large multi-discipline behavioral health nonprofit organization
- Observed and documented client's behavior and interactions with other students, teachers, and therapists to ensure client progression toward personalized development plans
- Planned, managed, and organized crisis and individual counseling to youth groups
- Completed appropriate documentation and observation reports to process invoices for insurance billing
- Oversaw behavior management in assigned areas to keep clients on task and documented behavior modification systems
- Provided updates and challenges encountered to teachers and staff and assisted with daily operations of the program and objectives
- Established effective working relationships with staff, parents and assisting agencies
- Performs other clerical and administrative work in support of the organization
- Large multi-discipline behavioral health nonprofit organization
Sterile Processing Technician
Kettering Health Network
02.2019 - 04.2020
- Company Overview: large full-service hospital providing both routine and emergency surgical procedures
- Managed surgical tools and equipment inventory for large full-service hospital providing both routine and emergency surgical procedures
- Researched and compared pricing from multiple suppliers and validated specifications met requirements
- Worked closely with medical representatives from various suppliers ensuring appropriate medical equipment is ordered and received efficiently
- Received and inspected shipments received and certified equipment met standards
- Managed and created daily surgical cases ordering surgical equipment and supplies specific to surgeon's requirements
- Received and processed incoming surgical tools and equipment after surgical procedures were conducted
- Sterilized and sanitized equipment for reutilization
- Maintained record files for department and performed various administrative duties
- Large full-service hospital providing both routine and emergency surgical procedures
Outbound Inspector
Caterpillar Logistics
01.2017 - 02.2019
- Company Overview: leading manufacturer of construction and mining equipment, engines, industrial gas turbines and diesel-electric locomotives
- Provided logistical support for leading manufacturer of construction and mining equipment, engines, industrial gas turbines and diesel-electric locomotives
- Researched and compared pricing from multiple suppliers when not sole sourced
- Ensured pricing was competitive and to product standards
- Processed supply contracts for equipment and supplies
- Generated and submitted purchase orders for company dealers
- Accepted and processed incoming shipments from worldwide origins to manage desired inventory
- Oversaw inspection of parts to ensure in accordance with regulations before products shipped and resolved any discrepancies
- Generated and submitted orders for company dealers and buyers into data system for purchase and tracking orders
- Attained orders and inspected parts before departure to ensure quality standards and customer's needs are met
- Leading manufacturer of construction and mining equipment, engines, industrial gas turbines and diesel-electric locomotives
Materials Distribution
Kettering Health Network
11.2015 - 12.2016
- Company Overview: large full-service medical facility
- Provided administrative support for materials distribution department
- Worked with sales representatives from medical supply companies to acquire supply and services that meet the needs and budget for a large full-service medical facility
- Managed and tracked purchase orders and processed completion reports
- Received and distributed mail and medical supplies throughout the hospital campus and served as courier for medical records
- Large full-service medical facility
Line Service Technician
Signature Flight Support
01.2015 - 11.2015
- Company Overview: world's largest network of Fixed Base Operations
- Provided services and support to world's largest network of Fixed Base Operations
- Inspected airfield daily for flying safety hazards including material that may cause foreign object damage, violations of airfield clearance criteria, hazards
- Determined safety factors to be applied and coordinated with appropriate airline personnel to ensure safe operating conditions for aircraft and repair crews, to include the management or supervision
- Provided a variety of aircraft services including marshaling, fueling, hangar storage, towing and other ground support
- Coordinated direct ramp movements for arriving and departing aircraft, while operating ground service equipment
- Provided all necessary information required by pilots to safely complete their intended flight and assist them in making pre-flight decisions and calculations where required
- Delivered personalized service experience to private and business aviation clientele
- World's largest network of Fixed Base Operations
Education
B.A. - Communications and Media Arts
Bethany College
Bethany, WV01.2013
A.A. - Sports and Fitness Administration Management
Sinclair Community College
Dayton, OH01.2010
Skills
- Excellent Verbal/Written Communication
- Critical Thinking Skills
- Electronics/Media
- Public Speaking
- Project Coordination
- Conflict Resolution Expertise
- Strategic Leadership
- Program Development
- Interpersonal Skills
Volunteer Experience
- Flyght Academy, 2019, Present, Volunteer for the WrightWay Foundation, an organization that provides youth with life skills and teaches core values as they grow into adulthood., Executes and coordinates sports camps and life skills programs to encourage communication problem solving and leadership., Volunteers year-round coaching and assisting youth and young men for the WrightWay Foundation youth basketball teams Team Flyght and Flyght Academy., Assists WrightWay Foundation founder Chris Wright with annual basketball camp scheduling and preparing day-to-day operations each summer., Serves as a brand ambassador by spreading the mission of providing opportunities for area youth through leadership and commitment to community.
- WrightWay Foundation, 2019, Present, Serves as marketing and sponsorship representative for annual youth basketball camp of more than 300 participants produced by professional athletes., Contacts and solicits local businesses for financial and in-kind donations., Builds and maintains strong relationships with local businesses for potential recurring booster or sponsorship opportunities., Works with local businesses and media outlets to market and advertise events for maximum participation.
Accomplishments
Help elevate school and sport programs that were struggling with behavior and development within each organization.
Additional Information
Attention to detail, personable, organized, critical thinker, consistent, willing to learn
Timeline
Sales Specialist
Apple
08.2024 - Current
Restorative Practice Specialist
Huber Heights City Schools
08.2021 - Current
Behavioral Management Specialist
The Village Network
04.2020 - 08.2021
Sterile Processing Technician
Kettering Health Network
02.2019 - 04.2020
Volunteer
WrightWay Foundation
01.2019 - Current
Volunteer
Flyght Academy
01.2019 - Current
Outbound Inspector
Caterpillar Logistics
01.2017 - 02.2019
Materials Distribution
Kettering Health Network
11.2015 - 12.2016
Line Service Technician
Signature Flight Support
01.2015 - 11.2015
B.A. - Communications and Media Arts
Bethany College
A.A. - Sports and Fitness Administration Management
Sinclair Community College
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