Britley Howard
League City
Summary
Energetic, performance-minded team member with proven skills in marketing, project management, and team building. Ready to offer 10 years of experience to new role dedicated to achieving exceptional results.
Overview
14
14
years of professional experience
Work History
Patient Revenue Specialist - RCM Claims
Smile Doctors
08.2023 - 12.2025
- Ensure clean and accurate claim submissions.
- Manage clearing house transactions by troubleshooting and resolving claim submission issues.
- Support payment reconciliation, charge capture, and accounting.
- Report Monitoring and Analysis (running and monitoring daily reports, providing feedback to the manager).
- Maintain daily production log and report on rejection trends.
- Maintain individual and team production goals.
- Adhere to RCM guidelines, policies, and procedures.
- Assist with developing and/or improving RCM related procedures and protocol.
- All other duties as assigned.
Office Manager/Marketing Manager
AvA Orthodontics & Invisalign
08.2015 - 09.2020
- Responsible for the day to day operational and financial performance of the office.
- Supervise and coordinate all marketing strategies of the practice such as social media, events and promotions, as well as stimulating new patient growth by supporting sales.
- Responsible for keeping the practice’s policy and procedure manual updated and making sure these policies are followed.
- Oversee and execute all major projects for the office.
- Recruiting, hiring, and training of all staff (clinical and administrative).
- Coordinate all staff meetings (daily morning huddles, weekly staff meetings, and events).
- Properly trained to act in the role of the Financial/Treatment Coordinator or front desk support
- Accounting, A/R, Payroll and Collections.
Office Manager/Marketing
Kool Smiles Dentistry
08.2011 - 07.2015
- Responsible for the day to day operations, as well as marketing.
Education
RDA Program/ General Studies -
College of The Mainland
Texas City, TXSkills
- Strong interpersonal and communications skills
- Superb organization skills
- High degree of initiative, accountability and independent judgment
- Well-developed analytical and problem solving abilities
- Computer Skills: Microsoft Office, Microsoft Excel and Microsoft PowerPoint
- Internet and E-mail Marketing
Timeline
Patient Revenue Specialist - RCM Claims
Smile Doctors
08.2023 - 12.2025
Office Manager/Marketing Manager
AvA Orthodontics & Invisalign
08.2015 - 09.2020
Office Manager/Marketing
Kool Smiles Dentistry
08.2011 - 07.2015
RDA Program/ General Studies -
College of The Mainland