Summary
Work History
Education
Skills
Timeline
Generic

Britne Banks

Cleveland,OH

Summary

Adept HVAC-R Service Technician with a proven track record at Smartcare, enhancing system longevity through preventive maintenance and ensuring customer satisfaction. Skilled in HVAC system troubleshooting and demonstrating exceptional problem-solving abilities. Known for universal certification and a strong work ethic, consistently delivering high-quality service and operational excellence.

Work History

HVAC-R Service Technician

Smartcare
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Increased longevity of HVAC systems by performing preventive maintenance.

Customer Service Representative

AmTrust Financial
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

General Laborer

Soundwhich
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.

Education

Diploma -

John Marshall
Cleveland, OH
06.2010

Skills

  • EPA certification
  • Thermostat installation
  • Schematic reading
  • HVAC system troubleshooting
  • Air conditioning
  • Ventilation systems
  • Cooling systems maintenance
  • Heating systems
  • Refrigeration systems

Timeline

HVAC-R Service Technician

Smartcare

Customer Service Representative

AmTrust Financial

General Laborer

Soundwhich

Diploma -

John Marshall

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Britne Banks