Britnee Cappe
Phoenix,AZ
Summary
I have always had a passion towards animals and after several years working a corporate job and being behind a desk I have gained the skill of compassion towards people, the patience to get things right the first time and make sure its about quality over quantity. I have gained the knowledge of working on computers, scanning, microsoft word, excel sheets as well as microsoft office. I have the passion it takes to work hard and the drive to learn. My inability to say no can sometimes be my weakness but my ability to learn things quickly and efficiently is my strongest attribute.
Overview
6
6
years of professional experience
Work History
Client Relations Specialist
Madison Animal Hospital
02.2022 - 04.2024
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Animal Rescue Volenteer
HALO Animal Rescue
03.2020 - 06.2023
- Provided companionship and comfort to animals in need of extra love and attention.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Assisted with adoption process by providing information about animals to potential adopters.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Attended community events to promote pet adoption and responsible pet ownership.
- Bathed animals and performed related animal grooming and care in preparation for adoption events.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Customer Service Representative
Call Point LLC
06.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Billing Assistant
Pathology Billing Services
01.2018 - 04.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Monitored outstanding invoices and performed collections duties.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05.2021
Skills
- Flexible and Adaptable
- Written Communication
- MS Office
- Organization and Time Management
- Data Entry
- Teamwork and Collaboration
- Animal Nutrition
- Client Communication
- Animal Care
Timeline
Client Relations Specialist
Madison Animal Hospital
02.2022 - 04.2024
Customer Service Representative
Call Point LLC
06.2020 - 01.2022
Animal Rescue Volenteer
HALO Animal Rescue
03.2020 - 06.2023
Medical Billing Assistant
Pathology Billing Services
01.2018 - 04.2020
High School Diploma -
Horizon High School
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