Britnee Morris-Telfer
Miramar,Florida
Summary
Hardworking candidate with a skillset focused on delivering exceptional customer service and ensuring a positive customer experience. Demonstrated ability to maintain composure and professionalism in challenging and high-pressure situations. Recognized for possessing strong interpersonal skills, dependability, reliability, and adaptability. Consistently goes beyond expectations to support team members and foster a positive working environment. Exceptional communication, organizational, and multitasking abilities. Committed to delivering the utmost quality service on a daily basis.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder
Anthropologie
Miami, FL
11.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Increased sales by providing exceptional customer service and product knowledge.
Customer Experience Manager
Anthropologie
Miami, FL
11.2024 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Promoted company loyalty programs to customers, resulting in higher enrollment rates and long-term client retention.
Brand Ambassador
Urban Outfitters, Inc.
Miami, FL
10.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Collected discarded merchandise, sorted and returned to display racks.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Checked fitting room stalls and sorted merchandise to racks.
Sales Associate
Cotton On Group
Pembroke Pines, FL
08.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Key Holder
Uppercutz Salon
Miami, FL
01.2021 - 02.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Streamlined opening and closing procedures as integral member of store staff.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Responsible for locking up the store securely, ensuring all doors, windows, alarms were properly set to prevent unauthorized entry or thefts overnight.
Lead Customer Service Representative
Uppercutz Salon
Miami, FL
02.2020 - 01.2023
- Greeted clients upon entering, scheduled appointments, handled follow-up phone calls and appointment reminders
- Answered telephone calls and text messages from current and potential clients
- Performed bookkeeping and balanced credit card payments.
- Updated office calendar with new meetings, events, and appointments to avoid overbooking
- Sorted, organized, and maintained office records.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed an understanding of store policies related to payments, returns and exchanges
- Utilized basic math skills such as adding, subtracting, multiplying and dividing currency amounts accurately
- Operated cash registers efficiently, accurately and quickly to process customer transactions.
Education
Bachelor Of Arts (B.A - American Sign Language Interpreting
Valdosta State University
Valdosta, GAAssociate Of Arts - Sign Language
Broward College
Pembroke Pines, Florida05.2022
Skills
- Creative thinking
- Problem-solving
- Stocking and Replenishing
- Cash Register Operation
- Time Management
- Cash Handling
- Fitting Room Maintenance
- Stocking and Receiving
- Shipment Processing
- Client Account Management
- Retail Store Operations
- Money Handling
- POS System Operation
- Inventory Tracking
- Store Opening and Closing
- Retail Security
- Marketing strategy
- Staff Oversight
- Daily Reporting
- Customer service management
- Staff oversight
- Staff training and development
- Task delegation
- Sales proficiency
- Loss prevention strategies
- Team building
- Front end operations
- Sales floor organization
- Handling complaints
Certification
LinkedIn Customer Service Certification Course (June 2023)
Contact
Miramar, Florida 33023
Education
Valdosta, GA,true,Pembroke Pines, Florida
Timeline
Key Holder
Anthropologie
11.2024 - Current
Customer Experience Manager
Anthropologie
11.2024 - Current
Brand Ambassador
Urban Outfitters, Inc.
10.2023 - Current
Sales Associate
Cotton On Group
08.2023 - 01.2024
Key Holder
Uppercutz Salon
01.2021 - 02.2023
Lead Customer Service Representative
Uppercutz Salon
02.2020 - 01.2023
Bachelor Of Arts (B.A - American Sign Language Interpreting
Valdosta State University
Associate Of Arts - Sign Language
Broward College