Britnee Morris-Telfer
Miramar,Florida
Summary
Hardworking candidate with a skillset focused on delivering exceptional customer service and ensuring a positive customer experience. Demonstrated ability to maintain composure and professionalism in challenging and high-pressure situations. Recognized for possessing strong interpersonal skills, dependability, reliability, and adaptability. Consistently goes beyond expectations to support team members and foster a positive working environment. Exceptional communication, organizational, and multitasking abilities. Committed to delivering the best quality service on a daily basis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tilly's Clothing Store
Pembroke Pines, FL
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Assisted new hires with completing required forms for accurate setup.
Key Holder
Anthropologie
Miami, FL
11.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Increased sales by providing exceptional customer service and product knowledge.
Customer Experience Manager
Anthropologie
Miami, FL
11.2024 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Promoted company loyalty programs to customers, resulting in higher enrollment rates and long-term client retention.
Brand Ambassador
Urban Outfitters, Inc.
Miami, FL
10.2023 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Collected discarded merchandise, sorted and returned to display racks.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Checked fitting room stalls and sorted merchandise to racks.
Sales Associate
Cotton On Group
Pembroke Pines, FL
08.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Key Holder
Uppercutz Salon
Miami, FL
01.2021 - 02.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Streamlined opening and closing procedures as integral member of store staff.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Responsible for locking up the store securely, ensuring all doors, windows, alarms were properly set to prevent unauthorized entry or thefts overnight.
Education
Bachelor Of Arts (B.A - American Sign Language Interpreting
Valdosta State University
Valdosta, GAAssociate Of Arts - Sign Language
Broward College
Pembroke Pines, Florida05.2022
Skills
- Creative thinking
- Problem-solving
- Stocking and Replenishing
- Cash Register Operation
- Time Management
- Cash Handling
- Fitting Room Maintenance
- Stocking and Receiving
- Shipment Processing
- Client Account Management
- Retail Store Operations
- Money Handling
- POS System Operation
- Inventory Tracking
- Store Opening and Closing
- Retail Security
- Marketing strategy
- Staff Oversight
- Daily Reporting
- Customer service management
- Staff oversight
- Staff training and development
- Task delegation
- Sales proficiency
- Payroll
- Loss prevention strategies
- Team building
- Front end operations
- Sales floor organization
- Handling complaints
- Daily reporting
- Employee oversight
- Delegating
- Hiring/Interviewing Candidates
- Team leadership
Name & Contact
Certification
LinkedIn Customer Service Certification Course (June 2023)
Timeline
Assistant Manager
Tilly's Clothing Store
02.2025 - Current
Key Holder
Anthropologie
11.2024 - Current
Customer Experience Manager
Anthropologie
11.2024 - Current
Brand Ambassador
Urban Outfitters, Inc.
10.2023 - 01.2024
Sales Associate
Cotton On Group
08.2023 - 01.2024
Key Holder
Uppercutz Salon
01.2021 - 02.2023
Bachelor Of Arts (B.A - American Sign Language Interpreting
Valdosta State University
Associate Of Arts - Sign Language
Broward College