Britney Batts

Resolve client complaints efficiently while demonstrating exceptional aptitude in communicating professionally with customers from diverse backgrounds. Cultivate productive and long-lasting customer relations by providing informative product knowledge according to consumer requirements. Document customer interactions, prepare documents, and forward information to interested parties. Maintain comprehensive knowledge of company and client programs/policies. Offered effective leadership to store associates in visual merchandising, sales, cashiering, customer service, store maintenance, and loss prevention to support day-to-day operations.

• Covered various facets of business inventory throughout stock management and accounted for $11M+ in electronic merchandise.
• Exhibited leadership competencies while mentoring new sales team associates concerning products, selling techniques, and company procedures to generate revenue and optimize overall performance.
• Hypothesized and supported project implementation and special sales and marketing events while maintaining commitment to corporate communications.
• Grew new business through effective use of innovative sales and marketing strategies, competitive business knowledge, dynamic presentation skills, and customer referrals and prospecting.

Expert in financial planning, analysis, and educating clients. Managed multi-million dollar portfolios, built strong relationships with clients, and helped them drive profitable growth. Meticulous in strategic planning and consulting. Build good rapport and relationships with members throughout their financial journey.

• Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
• Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution. Kept records of customer interactions, processed customer accounts and file documents. Followed communication procedures, guidelines, and policies.

• Devised innovative strategies to improve customer satisfaction scores, meet company goals and decrease customer wait time by 38%.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Oversaw business operations, delegated tasks to team members and resolved problems that occurred during hours of operations. Other additional duties included stocking inventory, balancing the cash registers.

• Supervised employees and oversaw quality compliance with company standards for food and services.
• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.