Britney Bickenbach
Nampa ,United States
Summary
Seasoned Auto Claims Adjuster with a 2 year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm
11.2022 - Current
- Managed workload and priorities to meet claims processing meet deadlines.
- Recognized on multiple occasions by management as a top performer in Express and received Good Act Rewards for exceptional delivery of remarkable service to others.
- Assisted peers on how to navigate resources effectively using side by sides and job shadows.
- Effectively utilized resources to create presentations on various topics in Team Meetings along with being the Team JR SPOC.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Followed up with customers on unresolved issues.
- Was called to assist other segments in the corporation, including Auto Weather Catastrophe and the Express Support Team.
Sales Representative
Michael Davis State Farm
05.2021 - 11.2022
- Educated potential insureds on auto, life and fire policies. Set up appropriate policies in accordance with state regulations.
- Was recognized as a top sales performer in the office for Auto policies.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
Shift Lead Supervisor
In N Out Burger
02.2015 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Bachelor of Science - Business Marketing
Austin Peay State University
Clarksville, TN05.2024
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA12.2020
Skills
- Claims Investigation
- Accuracy and Precision
- Customer Service
- Teamwork and Collaboration
- Documentation skills
- Insurance regulations knowledge
- Interpersonal Skills
- Reliability
- Liability Analysis
- Damage Assessment
Certification
- Licensed Claims Adjuster - November 2022-Current
Affiliations
National Society of Leadership and Success Nominee 2023
Timeline
Auto Claims Associate
State Farm
11.2022 - Current
Sales Representative
Michael Davis State Farm
05.2021 - 11.2022
Shift Lead Supervisor
In N Out Burger
02.2015 - 05.2021
Bachelor of Science - Business Marketing
Austin Peay State University
Associate of Science - Business Administration
Chaffey College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Michael LongMichael Long
Office and Reservations Staff at Adventure 60 NorthOffice and Reservations Staff at Adventure 60 North