Britney Bressler
Chalmette,LA
Summary
Personable and dedicated customer service representative with extensive experience in various industries. Team player with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer service and company success.
Overview
3
3
years of professional experience
Work History
Clinical Supervisor
Orthopedic Care Center
New Orleans, LA
03.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Acted as a liaison between medical staff, patients, and attorneys.
- Fielded patient complaints and queries, fast-tracking them for problem resolution.
- Make outbound calls to obtain account information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ensuring reports and all corresponding documents get sent in a timely manner.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Collected payments for patient's accounts.
- Contacted patient's about any changes in treatment or appointments.
- Appointment Scheduling
- Guarantee accuracy in billing of fees
- Triage/room patients
- Injections
- Carecloud, Azalea and Ehealth System Superuser
Clinical Supervisor
Louisiana Medical Management
New Orleans, LA
03.2022 - 06.2023
- Exceeded company productivity standards on consistent basis.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Trained new employees on procedures and policies to maximize team performance.
- Recommended improvements to products and services to mitigate complaints.
- Helped physicians examine and treat patients by assisting them with
instruments, injections, and suture removal. - Coordinated with providers to develop care plans for patients.
- Scheduled patients for new patient appointments, follow ups, and
injections. - Assisted with medical billing ensuring timely and accurate
billing for all service providers. - Forwarding written referrals to patients’ attorneys to be approved or
denied
Certified Clinical Medical Assistant
Lawrenceville Family Practice, Gwinnett County Physicians
Lawrenceville, GA
03.2021 - 03.2022
- Proficient in EMR system
- Conducted 20-25 preliminary evaluations per day including measuring
weight, height, temperature and blood pressure while documenting with
accuracy - Knowledgeable in relaying in depth lab, X-ray, CT scans, mammogram and
dexa scan results to patients in office and over the phone - Expert skills in capturing X-Rays
- Extensive knowledge in medications
- Skilled in running in office testing such as A1C, urinalysis, urine micro
albumin, mono, strep, flu, and COVID-19 tests
Education
Associate of Applied Science - Healthcare Management
Nunez Community College
Chalmette, LA05.2024
CCMA
Atlanta Career Institute
Norcross, GA02.2021
Skills
- Posting and processing payments
- Management abilities
- Excellent oral and written communication
- Hardworking
- Clerical support
- Conflict mediation
- Product organization
- Inbound and Outbound Calling
- Schedule mastery
- Office equipment proficiency
- High-energy attitude
- Retail sales customer service
- Customer relations
- Adaptive team player
- Problem-solving abilities
- Cash handling
- Customer Service
- POS systems
- Ordering and stocking
- Cash management
- Issue resolution
- Credit and cash transactions
- Scanner operations
- Customer assistance
- Payment processing
- Staff mentoring
- Cash register operation
- Product recommendations
- ID verification
- Understands medical procedures
- HIPAA compliance
- Charting expertise
- Medical billing
- Venipuncture and phlebotomy
- Quick problem solver
- Vital sign monitors
- First aid
- Data entry
- Phlebotomy
- Patient scheduling
- Hospitality background
- Coordinating schedules
- Opening and closing procedures
- Product knowledge
Timeline
Clinical Supervisor
Orthopedic Care Center
03.2022 - Current
Clinical Supervisor
Louisiana Medical Management
03.2022 - 06.2023
Certified Clinical Medical Assistant
Lawrenceville Family Practice, Gwinnett County Physicians
03.2021 - 03.2022
Associate of Applied Science - Healthcare Management
Nunez Community College
CCMA
Atlanta Career Institute