Britney Cervantes

CNA Student - Clinical Training

• Assisted residents with daily living activities, including bathing, dressing, and feeding.
• Took and recorded vital signs: blood pressure, pulse, temperature, and respiration.
• Provided mobility assistance and transferred patients using proper body mechanics.
• Practice infection prevention, personal hygiene care, and bedside manner.
• Assisted clients and resolved issues with care and empathy.

• Managed budget implementations, employee reviews, recruited, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Administered employee discipline through verbal and written warnings.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Helped large volume of customers every day for 50 different states with positive attitude and focus on customer satisfaction.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.