Britney Chevez
Brooklyn,NY
Summary
A dependable employee seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Willing to take on any task to support the team and help the business succeed. Offers strong communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
NYC311 Customer Care Representative
Continuum Global Solutions
Brooklyn, NY
06.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Front Desk Administrator
Tribeca Pediatrics
Brooklyn, NY
03.2024 - 03.2025
- Served as first point of contact for new visitors.
- Ensure patient information is accurate including demographic info, billing/insurance information.
- Notifying parents of outstanding balance, copays as taking payments.
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Register new patients Schedule, Move, Cancel and confirm appointments.
- Fill out and send School/Camp Medical Forms Forward messages to RN/Providers Call in, fax and/or print prescriptions.
- Process fax transmissions and emails through Salesforce appropriately.
- Assist with provider needs/requests.
- Adhere to all practice policies and remain HIPAA Compliant Work on special projects or task designated by department manager.
- Assisted with administrative tasks such as photocopying, scanning, and filing documents.
Guest Service Representative
NYC Ferry- Hornblower
New York, NY
06.2023 - 03.2024
- Answering questions customers ask.
- Concessions.
- Customer service.
- Multi tasking.
- Assist with all riders needs.
- Communicate clearly with management about any issues that need attention.
- Make cash deposits.
- Assisted with inventory management by stocking supplies as needed and reporting shortages to supervisors.
- Resolved guest issues or complaints promptly and courteously.
- Maintained cleanliness and organization.
- Assisted colleagues during peak times by taking on additional tasks or responsibilities when needed.
Team leader, Cashier
Oh-k-Dog
New York, NY
01.2021 - 08.2022
- Trained new employees and helped create a flowing workplace.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Used POS system to complete purchases for customers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
High School Diploma -
Fort Hamilton High School
NYAssociate - Business Administration
Borough of Manhattan Community College
NYSkills
- Microsoft Office tools (Word, Powerpoint, Outlook)
- Team leader and effective communicator
- Inventory Control
- Front Office Management
- Work Prioritization
- Decision-Making
- Problem-Solving
- Cash Handling
- Guest Relations
- Telephone Etiquette
- Multitasking Abilities
- Hospitality services
LANGUAGES
English Native
Spanish Native
Phlebotomy Certificate
Complete a 60 hour phlebotomy course in Technical Institute of America. Will able to demonstrate various methods of Phlebotomy such as; vacuum method for venous blood withdrawal, an auto let blood withdrawal for glucose level, the proper use of a centrifuge, proper use of a hemogloginometer and obtain a hemoglobin level. The proper use of a glucometer to obtain a glucose level. Identify and label the parts of the most common diagnostic laboratory equipment, use basic skills in context of therapeutic and lab procedures.
Timeline
NYC311 Customer Care Representative
Continuum Global Solutions
06.2025 - Current
Front Desk Administrator
Tribeca Pediatrics
03.2024 - 03.2025
Guest Service Representative
NYC Ferry- Hornblower
06.2023 - 03.2024
Team leader, Cashier
Oh-k-Dog
01.2021 - 08.2022
High School Diploma -
Fort Hamilton High School
Associate - Business Administration
Borough of Manhattan Community College