Britney Clasen

• Resolved customer inquiries through effective communication and problem-solving skills.
• Processed orders accurately using CRM software to enhance customer satisfaction.
• Collaborated with cross-functional teams to improve service delivery and operational efficiency.
• Showed customers empathy, understanding and compassion.
• Trained new staff on best practices for customer service excellence and system usage.
• Always patient and helpful to customers and staff.

• Review loan documents for accuracy and follow-up with coworkers for missing items
• Fill in for team lead in a supervisory position when there is a need
• Handle multiple files at a time with accuracy, and meeting strict deadlines
• Received a promotion from mortgage funding assistant to loan scrubber to buyers program/transaction coordinator.
• Assign loan files in a fast-paced environment efficiently, make sure all purchase contracts are in order ( verbiage, numbers, names, dates, etc )

Look over mortgage files and new mortgages to make sure all verbiage, numbers and information is correct.

Get files over to closers in a timely fashion.

Work with co workers to make sure clients happily get their homes closed.

• Provided exceptional customer service to consumers at the parts counter
• Up sale to customers with knowledge of all products and services offered by company
• Essentially made sure all consumers have an excellent experience with exemplary customer satisfaction

• Answered customer service telephone calls regarding existing and new accounts
• Assisted customers with starting service, plan upgrades, starting new plans
• Memorized all company products and services to be able to answer all customer questions efficiently and make relevant upsells.
• Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
• Received source data such as customer names, addresses, phone numbers and credit card information, and entered data into various customer service software programs

• Supervision of seven other sales associates
• Organized the store carefully and precisely with knowledge of all products within the store
• Memorized all company products and services to effectively educate customers
• Greeted customers and conducted 50+ interactions daily, both face-to-face and by telephone
• Maintained and balanced daily transactions and till counts accurately
• Processed all sales transactions with accuracy and efficiency
• Opened and closed the store according to procedures set forth by the manager

• Managed inventory for the entire store with high quality record-keeping
• Customer service to include greeting, assisting and guiding consumers with purchases
• Handled all monetary transactions accurately and promptly
• Answered phone inquiries from customers while maintaining customer satisfaction
• Multi-tasked each day between customers and other duties required by the manager