BRITNEY CROSS
Las Vegas
Summary
Dynamic professional skilled in optimizing guest services within a 600-room lodging operation. Successfully coordinated room availability and check-in processes, resulting in improved customer satisfaction and operational efficiency. Ensured accurate financial transactions while training new clerks for enhanced service delivery.
Overview
13
13
years of professional experience
Work History
HSA/Lodging Clerk
Chugach Federal Solutions
Las Vegas
04.2013 - Current
- Efficiently managed DoD lodging service and accommodations for 600 room billeting operation
- Coordinated room availability and occupancy forecasting to streamline guest check-in/out processes.
- Deposited guest cash payments for room and dining charges totaling more than $20,000.00 per month.
- Updated guest room status records in computer database and maintained offline manual backup records for reliability.
- Collected payments and originated documentation for special-order food requests/events
- Input timesheets for employees into Deltek accounting systems and processed corrections and adjustments to employee timecards.
- Professionally served meals to customers while providing great customer service
- Trained new clerks on office procedures and best practices to enhance onboarding experience.
- Collaborated with different departments to coordinate outages and other maintenance based issues.
Education
High School Diploma -
Southern Nevada Vocational Technical Center
Las Vegas, NV06-2005
Skills
- Front office scheduling
- Customer service and support
- Office administration
- Data management
- Budget management
- Performance tracking
- Inventory management
- Computer proficiency
- Written correspondence
Accomplishments
- Recognizing Superior Service (RSS) Award 2024 and 2026
Security Clearance
Department of Defense Active Top Secret/SSBI
Timeline
HSA/Lodging Clerk
Chugach Federal Solutions
04.2013 - Current
High School Diploma -
Southern Nevada Vocational Technical Center