Heidi Hacker
Self-employeed
Dayton,OH
7
Certifications
33
years of professional experience
Medical Assistant/Receptionist supporting patient scheduling, front-desk communication, and day-to-day coordination in fast-paced clinical settings. Brings transferable strength from patient-facing service, compliance monitoring, staffing coverage, and steady coordination across multiple priorities to help keep visits organized and patients informed. Adds a calm, reliable approach to room readiness, intake support, and receptionist duties that keep patient flow moving smoothly.
Work History
Advanced Esthetics Educator
1 Year 6 MonthsAdvanced Esthetician & Nail Technician
6 Years 4 Months- Provide customized skin assessments and recommend appropriate treatment plans based on client needs.
- Perform advanced facial treatments, exfoliation, and hydration services in a clean, client-focused setting.
- Maintain sanitation procedures and keep treatment areas prepared between appointments.
- Schedule appointments and manage daily client bookings to support smooth workflow.
- Track product inventory and reorder supplies to keep essential items available for services.
- Communicate treatment expectations clearly and answer client questions with professionalism.
- Document service notes and client preferences to support follow-up visits and continuity of care.
- Guide clients through pre-treatment preparation and aftercare instructions for each appointment.
- Support product selection during consultations by matching services to individual skin concerns.
- Coordinate shift coverage and daily task flow when managing busy appointment schedules.
- Monitor treatment room readiness and restock supplies before opening and after closing.
- Review product labels and treatment guidelines to maintain safe, informed service delivery.
- Maintain accurate booking updates to reduce scheduling conflicts and keep appointments organized.
- Handle client intake details carefully to capture service preferences and visit context.
- Provide a calm, client-focused experience while maintaining steady service quality across appointments.
Patient Transporter
11 MonthsNutrition Services Ambassador Supervisor
2 Years 6 Months- Verified meal selections matched diet requirements before trays left the kitchen.
- Monitored sanitation procedures throughout the nutrition service area and addressed housekeeping concerns.
- Coached staff on consistent meal delivery standards and respectful communication with patients.
- Applied food safety practices during meal preparation, service, and cleanup tasks.
- Recorded shift observations and relayed recurring issues to leadership for follow-up.
- Answered patient and staff questions about meal service timing and diet-related requests.
- Supervised nutrition ambassadors during service rounds and provided day-to-day direction on patient support tasks.
- Coordinated tray line operations to support timely meal assembly and accurate patient delivery.
- Monitored sanitation procedures and food handling practices throughout the nutrition service area.
- Trained new team members on allergen control, diet restrictions, and patient-facing service expectations.
- Reviewed nutrition service logs and escalated issues affecting meal delivery or diet compliance.
- Maintained inventory control for meal service supplies and replenished stock as needed.
- Completed shift handoffs with clear notes on patient needs, service concerns, and follow-up tasks.
- Coordinated with nursing staff to clarify diet changes and support patient care needs.
- Documented service concerns and resolved routine issues using clear communication with patients and coworkers.
- Balanced workload across team members to support steady meal service during busy periods.
- Inspected food carts and service areas for cleanliness, temperature control, and order accuracy before delivery.
OB Scrub Technician
9 Years 6 Months- Set up sterile tables and surgical supplies before procedures, following established operating room protocols.
- Assisted surgeons and nurses during obstetric deliveries by passing instruments and maintaining field organization.
- Monitored sterile technique during cases and corrected setup issues before they affected procedure flow.
- Organized surgical supplies and restocked work areas between cases to support efficient patient care.
- Communicated with circulating staff to confirm case needs, instrument readiness, and room status.
- Maintained clean work surfaces and followed sanitation procedures to support infection prevention standards.
- Checked equipment and disposable supplies before procedures to reduce delays during active cases.
- Reviewed supply expiration dates and rotated stock to keep sterile items available for procedures.
- Supported emergency obstetric response by preparing instruments and assisting during urgent procedures.
- Provided direct assistance during cesarean and delivery cases while maintaining a calm, organized workflow.
- Verified patient and procedure details with care team members before instruments were opened.
- Helped maintain orderly work areas by removing used materials and preparing the next case setup.
- Reported missing supplies and equipment concerns promptly to keep procedures moving without interruption.
- Used electronic health records to review task lists and update completed care activities.
- Responded to call lights and patient requests with steady, courteous bedside support.
- Maintained clean work areas by following sanitation procedures and infection control routines.
- Helped coordinate shift scheduling needs and communicated coverage changes to the team.
- Supported inventory control by checking supply levels and restocking patient care items.
- Updated patient information in electronic records with attention to accuracy and confidentiality.
- Supported daily administrative tasks by filing documents, organizing forms, and preparing work areas.
Certified Registered Medical Assistant
23 Years 8 Months- Supported physicians during patient visits by preparing exam rooms and organizing needed supplies.
- Maintained accurate medical records and updated patient information for ongoing care coordination.
- Scheduled patient appointments and managed telephone calls with professionalism and attention to detail.
- Collected and verified patient information before visits to support smooth clinical workflow.
- Tracked provider requests and followed up on routine patient needs between appointments.
- Explained visit steps and answered basic questions to help patients feel prepared and informed.
- Recorded observations clearly and reported changes in patient condition to the care team promptly.
- Helped maintain a clean and organized clinical area between patient encounters.
- Prepared exam rooms and restocked common supplies to support steady daily patient flow.
- Verified patient identity and visit details before rooming to reduce intake errors.
- Coordinated routine paperwork and forms needed for appointments and referrals.
- Supported chart preparation and documentation tasks for OBGYN, pain management, nephrology and primary care offices.
OB Medical Assistant
3 Years- Recorded vital signs and documented visit details to support accurate obstetric charting.
- Prepared examination rooms and restocked supplies before patient appointments.
- Coordinated front office flow between patients, clinical staff, and schedule changes.
- Supported patient visits by gathering symptoms, concerns, and basic history information.
- Updated electronic records with visit notes, vitals, and scheduling changes.
- Answered patient calls and routed messages to the appropriate office contact.
- Assisted with patient check-in and check-out for a smooth office workflow.
- Monitored supply levels and reported low stock to support daily operations.
- Maintained clean, organized exam spaces and prepared equipment between patient rooms.
- Explained basic visit instructions using clear, patient-friendly language.
- Assisted with room turnover to keep appointments moving on time.
- Supported daily office tasks by organizing forms, supplies, and patient paperwork.
Office and Personal Assistant
4 Years- Managed front desk communications, greeting visitors and directing inquiries to the appropriate staff member.
- Coordinated daily scheduling updates for rehearsals, appointments, and personal calendar needs.
- Prepared routine office documents, correspondence, and filing systems to support day-to-day operations.
- Handled confidential personal and administrative tasks with discretion and dependable follow-through.
- Tracked office supplies and restocked materials to keep administrative work moving without delays.
- Maintained orderly records for scheduling notes, contact information, and routine office references.
- Supported event preparation by organizing materials and confirming last-minute administrative details.
- Provided courteous phone support, taking messages and relaying information accurately to staff.
- Assisted with personal errands and administrative follow-up to reduce daily task backlogs.
- Updated contact lists and appointment notes to keep information accurate and easy to retrieve.
- Sorted incoming mail and delivered messages to support smooth office communication.
- Filed receipts and paperwork in organized formats for easy access during routine administration.
- Coordinated small administrative tasks quickly to keep staff focused on performance and rehearsal needs.
Clinical Care Coordinator
3 Years- Coordinated patient care between clinical staff and lab personnel to keep daily workflows moving smoothly.
- Verified patient information and appointment details before visits to reduce scheduling errors and delays.
- Documented patient interactions and updated records in electronic health systems for consistent follow-up.
- Communicated schedule changes and visit instructions clearly by phone to patients and clinical teams.
- Maintained organized patient files and coordination notes to support accurate lab operations and handoffs.
- Reviewed patient instructions and lab requirements to help align appointments with care plans.
- Supported front desk coverage by greeting patients, answering questions, and directing them to the appropriate staff.
- Monitored daily task flow to help keep patient coordination activities on track during busy periods.
- Checked supply levels and communicated replenishment needs to support uninterrupted lab and patient services.
- Prepared patient charts and coordination materials for appointments and follow-up visits.
- Reinforced sanitation procedures and workspace readiness to maintain a clean, organized care environment.
- Filed and updated patient information and medical records.
- Adhered to established standards to safeguard patients' health information.
- Posted payments and collections on regular basis.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
Customer Sales and Service Expert
5 Years 3 Months- Handled inbound customer calls with a calm, professional tone while supporting sales and service needs.
- Explained product options and promotions clearly to help customers make informed purchasing decisions.
- Entered customer orders accurately and verified shipping information before completing transactions.
- Responded to customer questions about order status, product availability, and account details.
- Maintained accuracy while processing returns, exchanges, and order corrections.
- Supported customers with product selection by listening carefully to needs and preferences.
- Followed call center procedures to maintain consistent service quality across customer interactions.
- Managed high call volumes while staying organized and responsive to customer needs.
- Confirmed customer contact information and updated account details when changes were provided.
- Balanced service and sales conversations to support customer satisfaction and purchase completion.
- Escalated complex issues to the appropriate team member when concerns required additional review.
- Supported a courteous customer experience by remaining attentive, patient, and professional throughout each call.
Clinical Medical Assistant Supervisor
3 Years 5 Months- Supervised daily clinical support tasks for medical assistants across intake, vitals, and patient flow.
- Verified patient information and medical terminology before visits to support accurate chart preparation.
- Monitored vital signs and prepared patients for provider assessment during routine clinic visits.
- Coordinated staff schedules to align coverage with patient volume and daily clinic needs.
- Maintained patient records and visit notes to support consistent documentation across the clinic.
- Answered telephone calls and relayed appointment details with a professional, patient-focused approach.
- Coordinated patient care needs with clinical staff to support smooth visit preparation and follow-up.
- Reviewed daily supply levels and restocked exam areas to keep rooms ready for patient appointments.
- Coached staff on clinic procedures and patient interaction standards during routine supervision.
- Supported intake and checkout processes to keep patient visits moving efficiently through the clinic.
- Checked treatment room readiness before appointments and restocked basic clinical supplies as needed.
- Prepared patient charts and routing information for provider review before scheduled visits.
- Observed sanitation procedures to support a clean and organized clinical environment.
- Assisted with patient flow by directing arrivals, preparing paperwork, and coordinating handoffs between team members.
- Supported mobility exercises under supervision while reinforcing safe transfers and steady patient positioning.
- Verified therapy equipment readiness before use and reported maintenance concerns promptly to staff.
- Reinforced patient instructions on home exercises and follow-up care with clear, supportive communication.
- Coached new support staff on clinic routines, patient handling, and daily expectations.
EMT-B & Firefighter Volunteer
3 Years 10 Months- Responded to emergency calls and assisted with patient assessment, stabilization, and scene safety.
- Supported firefighters during incident response by setting up equipment and maintaining safe work areas.
- Recorded patient information and relay updates to receiving medical staff during handoff.
- Checked emergency equipment and supplies before shifts to support readiness for calls.
- Provided basic first aid and emergency support according to department procedures.
- Maintained communication with dispatch and crew members to coordinate response activities.
- Followed safety protocols while working in varied weather and high-pressure emergency conditions.
- Cleaned and restocked apparatus after calls to keep vehicles and gear ready for use.
- Assisted with onboarding new volunteers by demonstrating station routines and response expectations.
Home Health Caregiver
1 Year 2 Months- Assisted with daily personal care routines, including bathing, dressing, and grooming support.
- Prepared meals and snacks according to client preferences and basic nutritional needs.
- Monitored client comfort and reported changes in condition to family members as needed.
- Coordinated appointments and transportation needs for routine errands and follow-up care.
- Maintained a clean and safe home environment through light housekeeping and sanitation practices.
- Documented daily observations, care activities, and supply needs for consistent follow-up.
- Provided companionship and emotional support to reduce isolation during extended in-home care periods.
- Followed client routines closely to support consistency in meals, rest, and personal care.
- Delivered respectful in-home assistance while maintaining privacy and dignity in sensitive situations.
- Arranged laundry, linens, and room tidiness to keep the home comfortable and organized.
- Communicated routine updates clearly with family members to support informed care decisions.
- Supported meal selection and portion planning based on client preferences and household availability.
- Reinforced safe movement and basic daily activity assistance to help clients stay comfortable at home.
Education
Advanced Esthetician - Advanced Esthetics and Nail Technician
Associate of Applied Science - Medical Assistant
High School Diploma
Skills
Nutrition services supervision
Meal selection assistance
Diet compliance monitoring
Inventory control
Shift scheduling
Sanitation procedures
Tray line operations
Diet order verification
Food safety practices
Allergen control
Staff supervision
Performance coaching
Staff performance reviews
Patient rounding
Patient care coordination
Medical terminology
Vital signs monitoring
Electronic health records
Patient intake
Front office scheduling
Telephone etiquette
Certification
CPR
Timeline
Advanced Esthetics Educator
Creative Images
05.2025 - CurrentRead More
Patient Transporter
Kettering Health Network, Main Campus
03.2024 - 02.2025Read More
Nutrition Services Ambassador Supervisor
Kettering Health Network, Main Campus
10.2021 - 04.2024Read More
Advanced Esthetician & Nail Technician
Self-employeed
07.2020 - CurrentRead More
OB Medical Assistant
Dr. David Nicholson
10.2012 - 10.2015Read More
OB Scrub Technician
Kettering Health Network, Main & Washington Township Campus
12.2010 - 06.2020Read More
Office and Personal Assistant
Off Broadway Z Company Dance
08.2006 - 08.2010Read More
Clinical Care Coordinator
Kettering Health Network, Fertility Lab
07.2005 - 07.2008Read More
Customer Sales and Service Expert
Victoria Secret Call Center
04.1998 - 07.2003Read More
Clinical Medical Assistant Supervisor
Pain Evaluation & Management Center of Ohio
04.1994 - 09.1997Read More
Certified Registered Medical Assistant
Kettering Health, Renal Physicians, Providence Medical Group
08.1993 - 04.2017Read More
EMT-B & Firefighter Volunteer
Sugarcreek Township Fire Department
06.1993 - 04.1997Read More
Home Health Caregiver
Self-employeed
06.1993 - 08.1994Read More
Creative Images
Advanced Esthetician from Advanced Esthetics and Nail Technician
Read More
Institute of Medical and Dental Technology
Associate of Applied Science from Medical Assistant
Read More
Bellbrook High
High School Diploma
Read More