Britney Edwards

I was responsible for providing direct support to clients by assisting with intake, service coordination, and addressing client needs. This role involved conducting wellness checks, maintaining accurate client records, and coordinating with volunteers and staff to ensure seamless meal delivery and other support services. I also helped connect clients with additional resources, resolves service issues, and ensures a high level of customer service. Strong communication and organizational skills are essential, as the job requires regular interaction with seniors, caregivers, and community partners to enhance client well-being and program efficiency.

• Diligently monitored budgets and expenditures to uphold quality standards while maximizing cost-effectiveness
• Coached, mentored and trained team members in order to improve their job performance
• Resolved conflicts between employees by providing guidance on company policies and procedures
• Maintained up-to-date records of employee attendance, payroll information, vacation requests
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services

• Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry
• Conducted demonstrations at cosmetic counters to promote new products
• Assisted customers in selecting appropriate products based on their individual needs and preferences
• Handled appointment booking, canceling and rescheduling
• Participated in continuous education workshops to stay updated on makeup advancements

• Managed inventory levels during deliveries by verifying load counts against shipping manifests
• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle
• Communicated regularly with dispatch regarding any delays or issues encountered on routes
• Maintained accurate records of goods delivered and collected payments as required

• Identified opportunities to improve processes related to the sale of products or services
• Managed a team of 10+ sales representatives, providing guidance and support
• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
• Operated register, handled cash and processed credit card transactions
• Created reports and presentations on weekly sales performance to senior management

• Established standard operating procedures for all areas of the kitchen operations
• Ensured that all kitchen equipment was properly maintained and serviced regularly
• Adhered to company food, safety, quality and sanitation policies
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
• Hired and trained new food service personnel to maintain high productivity levels of staff
• Conducted performance evaluations for staff, providing feedback and setting goals for improvement