Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Fertig

Green Bay,WI

Summary

Compassionate Youth Shelter Care Specialist possesses caring attitude centered on treating people with dignity and respect. Collaborative team player with full understanding of the client, resident, and team needs. Highly ambitious, resident-focused, goal-oriented individual with a pleasant personality. Willingness to learn, meet, and exceed expectations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Youth Shelter Care Specialist

Winnebago County DHS
01.2022 - Current
  • Participates in ongoing professional development opportunities to stay current on best practices in the field of caregiving.
  • Ensures the basic needs of youth are met
  • Contributes to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Maintains compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
  • Provides youth transportation to school, work, court, recreational activities, and other appointments as needed.
  • Ensures a clean, safe, and positive environment for residents by following infection control protocols and maintaining proper hygiene practices.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
  • Improves resident satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
  • Assists in the administration of medications, adhering to strict safety protocols and guidelines.
  • Actively engages in group activities for socialization and mental stimulation among residents.

Customer Service

Gettysburg Dental Associates / Just Kids
01.2019 - 06.2019
  • Prepared patients for dental cleanings and treatment
  • Documented and updated patient's medical records
  • Provided chairside assistance to dentist and hygienists
  • Setup and broke down dental rooms
  • Sanitized, sterilized, and disinfected rooms and instruments
  • Took patient's x-rays and uploaded to the computer
  • Scheduled appointments.

Cosmetologist/Receptionist

Headliners Salon & Spa
01.2011 - 12.2011
  • Extended services in haircuts, color, color correction, taking inventory of all salon products, waxing, manicure, and pedicure
  • Offered appointment information updates to guests in a polite and courteous manner
  • Maintained a solid knowledge base of all spa and resort products and services
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
  • Maintained work area in a clean and neat fashion to stay productive
  • Followed the pre-assigned opening and closing procedures for each spa station
  • Cleaned spa according to State of Arkansas safety and sanitary regulations.

Bartender and Server

Carolina Grill
09.2008 - 10.2009
  • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness
  • Maintained accuracy and efficiency when processing sales transactions
  • Maintained a clean and organized bar area, including bar tables and chairs
  • Built solid relationships with many frequent patrons to cultivate guest loyalty
  • Processed transactions with cash, checks, gift certificates, coupons and store credit
  • Upheld standards of cleanliness, food handling and safety
  • Followed checklists for shift start and end to help with smooth transitions
  • Developed and maintained positive working relationships with others to reach business goals.

Licensed Cosmetologist

Regis Premium Salons
08.2007 - 09.2008
  • Greeted clients in a warm and friendly manner
  • Consulted with clients before appointment to achieve desired results in haircuts, colors, shaves, and color correction
  • Offered services in scalp and skin care, scalp massages, and eyebrow shaping
  • Performed inventory and restocking assignments as necessary
  • Maintained a solid knowledge base of all spa products and services
  • Shampooed, conditioned and blow dried clients' hair
  • Handled guest complaints calmly and professionally
  • Promoted salon-exclusive products to increase retail sales
  • Cleaned spa according to State of North Carolina safety and sanitary regulations.

Education

Psychology - Counseling Psychology

University of Wisconsin-Green Bay
Green Bay, Wisconsin
05.2025

Dental Assisting -

Dental Assistant Training School
Westminster, Maryland
11.2018

General Education -

Tulsa Community College
Tulsa, Oklahoma
05.2015

Licensed Cosmetologist -

Highland Academy of Cosmetology
Highland, AR
05.2007

Skills

    Behavioral support

    Active listening skills

    Care Planning

    Therapeutic Techniques

    Computer literate

    Transportation Arrangements

    Family education and support

    Respectful and Compassionate

    Problem-Solving

    Time Management

    Daily living assistance

    Dependable and Responsible

Certification

CPR

First Aid

AED

Timeline

Youth Shelter Care Specialist

Winnebago County DHS
01.2022 - Current

Customer Service

Gettysburg Dental Associates / Just Kids
01.2019 - 06.2019

Cosmetologist/Receptionist

Headliners Salon & Spa
01.2011 - 12.2011

Bartender and Server

Carolina Grill
09.2008 - 10.2009

Licensed Cosmetologist

Regis Premium Salons
08.2007 - 09.2008

Psychology - Counseling Psychology

University of Wisconsin-Green Bay

Dental Assisting -

Dental Assistant Training School

General Education -

Tulsa Community College

Licensed Cosmetologist -

Highland Academy of Cosmetology

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