Britney Fertig
Green Bay
Summary
Dynamic Youth Shelter Care Specialist with Winnebago County DHS, skilled in behavioral support and compassionate care planning for diverse populations. Proven ability to enhance resident satisfaction through effective communication and empathy. Experienced in medication administration and maintaining compliance with regulations, ensuring a safe and nurturing environment for youth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Youth Shelter Care Specialist
Winnebago County DHS
01.2022 - Current
- Participates in ongoing professional development opportunities to stay current on best practices in the field of caregiving.
- Ensures the basic needs of youth are met
- Contributes to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintains compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Provides youth transportation to school, work, court, recreational activities, and other appointments as needed.
- Ensures a clean, safe, and positive environment for residents by following infection control protocols and maintaining proper hygiene practices.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Improves resident satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Assists in the administration of medications, adhering to strict safety protocols and guidelines.
- Actively engages in group activities for socialization and mental stimulation among residents.
Dental Assistant
Gettysburg Dental Associates / Just Kids
01.2019 - 06.2019
- Prepared patients for dental cleanings and treatment
- Documented and updated patient's medical records
- Provided chairside assistance to dentist and hygienists
- Setup and broke down dental rooms
- Sanitized, sterilized, and disinfected rooms and instruments
- Took patient's x-rays and uploaded to the computer
- Scheduled appointments.
Cosmetologist/Receptionist
Headliners Salon & Spa
01.2011 - 12.2011
- Extended services in haircuts, color, color correction, taking inventory of all salon products, waxing, manicure, and pedicure
- Offered appointment information updates to guests in a polite and courteous manner
- Maintained a solid knowledge base of all spa and resort products and services
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
- Maintained work area in a clean and neat fashion to stay productive
- Followed the pre-assigned opening and closing procedures for each spa station
- Cleaned spa according to State of Arkansas safety and sanitary regulations.
Education
Bachelor of Science - Psychology
University of Wisconsin-Green Bay
Green Bay, Wisconsin12-2025
RDA Certificate - Dental Assisting
Dental Assisting Training School
Westminster, Maryland 11-2018
Cosmetology License - Cosmetology
Highland Academy of Cosmetology
Highland, Arkansas05-2007
Some College (No Degree) - General Studies
Tulsa Community College
Tulsa, OKSkills
- Behavioral support
- Active listening skills
- Care planning
- Compassion and empathy
- Emotional support
- Medication administration
- Behavior redirection
- Cultural sensitivity
- Flexible schedule and availability
- Verbal and written communication
- Computer literate
Certification
CPR, First Aid, AED
References
References available upon request.
Timeline
Youth Shelter Care Specialist
Winnebago County DHS
01.2022 - Current
Dental Assistant
Gettysburg Dental Associates / Just Kids
01.2019 - 06.2019
Cosmetologist/Receptionist
Headliners Salon & Spa
01.2011 - 12.2011
Bachelor of Science - Psychology
University of Wisconsin-Green Bay
RDA Certificate - Dental Assisting
Dental Assisting Training School
Cosmetology License - Cosmetology
Highland Academy of Cosmetology
Some College (No Degree) - General Studies
Tulsa Community College