BRITNEY GRAY
Turlock ,CA
Summary
Dynamic professional with a diverse skill set and a passion for growth seeking new career opportunities in the insurance/ healthcare field: Eager to leverage my experience in business administration. to contribute to a progressive organization that values innovation and collaboration.”
Overview
6
6
years of professional experience
1
1
Certification
Work History
RN Case Manager
Bill Wilson Center
11.2019 - Current
- Maintains accurate and timely documentation of residents' progress and behavior, utilizing the electronic health records system
- Conduct comprehensive assessments of clients’ needs, conditions, and personal situations. This involves gathering information on their medical, social, emotional, and financial status to create an individualized care plan.
- Maintain detailed records of client interactions, assessments, care plans, and services provided. This documentation is critical for tracking progress and ensuring compliance with regulations.
- Collaborates with interdisciplinary team members to develop and implement treatment plans, ensuring continuity of care
- Facilitates group therapy sessions, implementing evidence-based practices to promote positive behavior and emotional regulation
Claim Specialist
Freeway Insurance Agency
02.2020 - 12.2022
- Review and document incoming claims from policyholders, ensuring all relevant information is captured.
- Conduct investigations by gathering evidence such as accident reports, photos, witness statements, and police reports.
- Coordinate with appraisers or inspect the damage to vehicles to determine the extent of loss.
- Review estimates from repair shops or vendors to confirm they align with policy terms.
- Prepare reports on claims progress, estimated costs, and any potential red flags (such as fraud).
- Provide empathetic and professional support to customers throughout the claims process, helping them understand their policy and the claims procedure.
Registrar
Tesla Factory
06.2018 - 06.2019
- Interviewed and collected patient demographics, insurance information, and appropriate signatures via the registration window or patient rooms
- Calculated and collected any due payments
- Individually referred patients to financial counseling when needed
- Answered and effectively addressed any questions and concerns regarding patient concerns
- Appropriately scanned documents into the FOS database
- Verified insurance information and obtained pre-authorizations and certifications as required
- Provided outstanding customer service utilizing the AIDET process whilst maintaining professional conduct
- Answer multi-line phone systems, direct callers to requested personnel and departments, check voicemails, take messages when needed
- Delivered administrative support to team members including making copies, sending faxes, organizing documents, and rearranging schedules
Education
Associate In Graphic Design - Digital Arts
Carrington College
San Jose, CA03.2016
Bachelor Of Business Administration - Entrepreneurship
San Jose City College
San Jose, CA02.2015
Skills
- Adobe Applications
- MS Office Applications
- Social media marketing
- Google Applications
- Computer systems navigation
- Dual monitors usage
- Analytical
- Communication
- Problem-solving
- Leadership and management
- Strategic thinking
- Customer service orientation
- Assessment
- Organizational
- Crisis invention
- Cultural competence
- Technical proficiency
Certification
- Certified graphic designer
- Certified behavioral tech
- Certified CPR
- Certified trauma care
Timeline
Claim Specialist
Freeway Insurance Agency
02.2020 - 12.2022
RN Case Manager
Bill Wilson Center
11.2019 - Current
Registrar
Tesla Factory
06.2018 - 06.2019
- Certified graphic designer
- Certified behavioral tech
- Certified CPR
- Certified trauma care
Associate In Graphic Design - Digital Arts
Carrington College
Bachelor Of Business Administration - Entrepreneurship
San Jose City College
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