Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Britney Hargis

Las Vegas

Summary

Dynamic professional with extensive experience in front desk management at IGK, excelling in customer relationship management and issue resolution. Proven track record of enhancing guest satisfaction and operational efficiency. Skilled in inventory management and team leadership, fostering a collaborative environment to achieve business goals.

Overview

15
15
years of professional experience

Work History

Front Desk Assistant

IGK
Las Vegas
10.2024 - 08.2025
  • Managed front desk operations and ensured smooth guest check-in and check-out processes.
  • Monitored inventory of office supplies and maintained adequate stock levels at the front desk.
  • Handled guest inquiries and resolved issues to maintain customer satisfaction levels.
  • Supervised daily front office operations and staff activities.
  • Maintained accurate records of reservations and cancellations.
  • Handled guest complaints and resolved issues promptly.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Oversaw scheduling of front office staff shifts and duties.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Analyzed customer feedback data to identify areas of improvement.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Developed and maintained a positive working environment, fostering team collaboration.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Conducted regular staff meetings to communicate goals and solicit feedback.
  • Greeted and assisted clients upon arrival at the salon.
  • Answered phone calls and addressed client inquiries promptly.
  • Maintained cleanliness and organization of the front desk area.
  • Processed payments and handled cash transactions accurately.
  • Coordinated with stylists to ensure timely service delivery.
  • Provided information about services and promotions to clients effectively.
  • Welcomed large volume of guests and improved overall customer service.

Business Owner

Panhandle Properties NW LLC
Panama City Beach
01.2020 - 01.2024
  • We had a company where we would buy and flip investment properties.
  • I would deal with realtors and closing dates.
  • As well as transfers.

Property Manager

Vacation Life Properties
Panama City Beach
03.2018 - 01.2020
  • I would deal with over a 100 properties, with check ins making sure all the guest were happy and checked in.
  • I would also do scheduling and booking the properties.
  • I would schedule cleaners.
  • I also would speak to new owners and have them look at the properties we had so we could sign them on and do the management for their airbnbs.
  • I would buy things to put in the rentals and do payroll.

VIP Bottle Service

Club La Vila
Panama City Beach
02.2017 - 01.2018
  • I was a VIP Bottle Service Girl, I then was switched over to VIP Bottle Service Management.
  • I also would do cocktail waitress and around the pool area during the day.
  • I took drink orders and made sure that the guest had a great time.

Sales Manager

Apollo Staffing
Cartersville
04.2010 - 01.2016
  • I was a sales manager I would go around to different company's and tell them why it would be good for them to let our company staff for them and I always was able to close a deal.
  • I loved making strong relationships with people and making sure their company thrived.

Education

High School Diploma -

Gordon Central High School
Calhoun, GA
05.2005

Skills

  • Communication
  • Front desk management
  • Customer relationship management
  • Reservation systems
  • Cash handling
  • Inventory management
  • Issue resolution
  • Scheduling coordination
  • Team leadership
  • Client communication
  • Time management
  • Data analysis
  • Problem solving
  • Conflict resolution
  • Sales relationships
  • Attention to detail
  • Front desk oversight
  • Call management
  • Scheduling appointments
  • Effective planning
  • Calendar management
  • Documentation and recordkeeping
  • Scheduling
  • Recordkeeping
  • Work prioritization
  • Customer service
  • Appointment setting
  • Correspondence management
  • Multitasking and organization
  • Hospitality services
  • Multi-line phone systems
  • Administrative skills
  • Payment processing
  • File management
  • Payment verification
  • Leadership
  • Decision-making
  • Organization
  • Marketing
  • Office management

Languages

English

Timeline

Front Desk Assistant

IGK
10.2024 - 08.2025

Business Owner

Panhandle Properties NW LLC
01.2020 - 01.2024

Property Manager

Vacation Life Properties
03.2018 - 01.2020

VIP Bottle Service

Club La Vila
02.2017 - 01.2018

Sales Manager

Apollo Staffing
04.2010 - 01.2016

High School Diploma -

Gordon Central High School

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