BRITNEY HAYES
Grand Bay,AL
Summary
Professional Customs Logistics Broker with 8 years of firsthand shipping experience managing import and export cargo. Strong grasp of laws governing global trade, restrictions and tariffs. Additional strengths producing accurate reports and comprehending regulatory documents and statements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customs Brokerage Account Lead - Logistics
Expeditors International Of Washington Inc
Mobile, AL
06.2016 - Current
- Streamlined the customs clearance process by thoroughly reviewing import documents and ensuring accuracy.
- Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
- Improved client satisfaction by providing timely updates on shipment status and resolving any concerns.
- Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.
- Collaborated with carriers and shipping partners to coordinate efficient cargo movement across international borders.
- Maintained strong relationships with clients through excellent communication skills and proactive problem-solving abilities.
- Enhanced operational efficiency by staying up-to-date on industry trends and changes in customs regulations.
- Developed a keen eye for detail when reviewing documentation, preventing costly errors or omissions that could lead to delays or penalties.
- Collaborated effectively with team members to ensure smooth workflow and optimal performance within the customs brokerage department.
- Actively participated in company training initiatives to continuously expand knowledge base and refine professional skills related to customs brokerage processes.
- Implemented streamlined filing systems for import documentation, improving overall organization within the workplace environment.
- Applied extensive knowledge of tariff schedules when classifying goods to ensure accurate duty and tax assessment.
- Lawfully cleared merchandise through customs per client and government requirements.
- Played a key role in the resolution of complex customs issues, leveraging strong negotiation skills and industry expertise to achieve favorable outcomes for clients.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Reduced order processing time with streamlined packing and shipping processes.
- Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
- Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
- Utilized advanced software tools to track shipments in real-time, providing updates on delivery status as needed.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
Data Control Clerk
Outokumpu Stainless USA
Calvert, AL
09.2013 - 03.2016
- Improved data accuracy by conducting thorough audits and identifying discrepancies in the database.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Enhanced overall data quality with meticulous attention to detail and adherence to company standards.
- Collaborated with team members to ensure accurate, timely completion of data control tasks.
- Assisted in the development of new procedures for more effective data management and organization.
- Provided support to colleagues as needed, fostering a positive work atmosphere conducive to productivity and collaboration.
- Communicated regularly with supervisors and other departments to address any concerns or issues regarding data control processes.
- Developed strong rapport with coworkers through clear communication and active listening skills.
- Maintained adequate and accurate [Type] records.
- Served as official record keeper for [Type] department.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Dock Clerk
ST Mobile Aerospace Engineering
Mobile, AL
10.2011 - 06.2013
- Prepared detailed reports on dock activities, highlighting key performance indicators for managerial review.
- Optimized space utilization within the dock area through strategic planning and layout adjustments.
- Updated daily aircraft repair reports.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Invoice Clerk
Fausak Tires & Service
Mobile, AL
08.2006 - 05.2012
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Supported the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
- Reduced errors in billing statements by conducting regular audits of client accounts and meticulously verifying all charges.
- Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
- Participated in cross-training initiatives to expand knowledge of general accounting principles that enhanced overall understanding of company financial operations.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
Education
Associate of Science - Computer Networking
REMINGTON COLLEGE
Mobile, ALHigh School Diploma -
Alma Bryant High School
Irvington, AL05.2004
Skills
- Documentation Management
- Transportation Management
- Shipping procedures
- Leadership Qualities
- Import-Export Compliance
- Customs Clearance Process
- International trade knowledge
- Documentation expertise
- Professionalism
- Transportation Coordination
- Task Prioritization
- Organizational Skills
- Shipment management
- Import management
- Adaptability and Flexibility
- Teamwork and Collaboration
- Attention to Detail
- Data Entry
- Multitasking Abilities
- Shipment Scheduling
- Self Motivation
- Team Collaboration
- Reliability
- Product Classification
- Scheduling
- Report Writing
- Office Administration
- Clerical Support
- Inventory Management
- Prioritizing Work
- 65 wpm Typing Speed
Timeline
Customs Brokerage Account Lead - Logistics
Expeditors International Of Washington Inc
06.2016 - Current
Data Control Clerk
Outokumpu Stainless USA
09.2013 - 03.2016
Dock Clerk
ST Mobile Aerospace Engineering
10.2011 - 06.2013
Invoice Clerk
Fausak Tires & Service
08.2006 - 05.2012
Associate of Science - Computer Networking
REMINGTON COLLEGE
High School Diploma -
Alma Bryant High School