Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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CHRISTINA DAWN BULLARD

Flower Mound,TX

Summary

My objective is to obtain a position that uses my interpersonal, team, and multi-tasking skills to help the organization achieve its business and financial goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful professional with experience in customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations. Expertly develops client relationships and provides tailored solutions. Highly effective at maintaining strong and productive employee relations with transferable skills across markets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customs Brokerage Representative

FedEx
07.2021 - Current
  • Collaborated with carriers and shipping partners to coordinate efficient cargo movement across international borders.
  • Safeguarded client confidentiality while handling sensitive information on their behalf during the brokerage process.
  • Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
  • Collaborated effectively with team members to ensure smooth workflow and optimal performance within the customs brokerage department.
  • Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
  • Lawfully cleared merchandise through customs per client and government requirements.


Customer Service Representative Ocean Imports

FedEx Trade Networks
03.2017 - 07.2021
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels and Received several awards for updating client processes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.


Receptionist

Mcrowd Restaurant Group
08.2015 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

BBA - Human Resources Development

Strayer University
Washington, DC
09.2023

Associate of Arts - Continuing education in Business Emphasis in Literature

North Central Texas Community College - Tx
01.2016

High School Diploma -

Flower Mound High School - Tx
01.2011

Skills

  • Software Proficiency
  • Relationship Building
  • Customer Service Excellence
  • Process Improvement
  • Team Collaboration
  • Problem Solving Abilities
  • Attention to Detail
  • Customs Regulations Expertise
  • Motivational Skills
  • Critical Thinking
  • Creative problem solver
  • Cross-Functional Teamwork
  • Documentation Management

Accomplishments

I am proud to share that I graduated with honors magna cum laude and have maintained my position on the presidents and deans list every semester. Achieving academic excellence has always been a top priority for me, and I am grateful for the recognition and opportunities that come with it. I believe that my commitment to education and dedication to achieving my goals will serve me well in any future endeavors.

Certification

SSI Certified Open Water Diver 2011

References

References available upon request.

Timeline

Customs Brokerage Representative

FedEx
07.2021 - Current

Customer Service Representative Ocean Imports

FedEx Trade Networks
03.2017 - 07.2021

Receptionist

Mcrowd Restaurant Group
08.2015 - Current

BBA - Human Resources Development

Strayer University

Associate of Arts - Continuing education in Business Emphasis in Literature

North Central Texas Community College - Tx

High School Diploma -

Flower Mound High School - Tx
CHRISTINA DAWN BULLARD