Jamara Williams
Philadelphia
Summary
Highly motivated and dependable professional known for strong leadership, problem-solving, and the ability to perform under pressure in fast-paced environments. Proven track record of delivering excellent customer service, managing responsibilities efficiently, and supporting team success through clear communication and collaboration. Recognized for reliability, integrity, and adaptability, with the ability to quickly learn new systems, handle complex tasks, and maintain high standards of performance. Committed to creating positive experiences, improving operations, and consistently producing results that add value to any organization.
Overview
7
7
years of professional experience
Work History
Customs Brokerage Representative
UPS
Philadelphia, PA
11.2025 - Current
- Oversaw customs documentation and regulatory compliance to ensure efficient clearance of international shipments.
- Reviewed and processed import/export documentation in accordance with U.S. Customs and federal regulations.
- Utilized multiple brokerage systems and government clearance databases to verify shipment data and maintain accurate electronic records while working remotely.
- Ensured shipments met all regulatory requirements for clearance through TSA and U.S. Customs, preventing delays or compliance issues.
- Collaborated with importers, exporters, and internal UPS teams to resolve shipment discrepancies and facilitate timely delivery.
- Coordinated customs clearance processes to ensure timely delivery of shipments.
- Analyzed regulatory compliance requirements and implemented necessary documentation procedures.
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
Shift Lead Manager
Insomnia Cookies
Philadelphia, PA
12.2024 - 10.2025
- Manage daily store operations including baking, inventory, scheduling, and sanitation.
- Provide exceptional customer service; selected by staff and management for 'Best Customer Service' recognition.
- Train and lead a team to uphold high performance and service standards.
- Accurately handle cash management, deposits, and reporting.
- Conducted quality control checks to uphold product standards and safety regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Teacher’s Aide
Hope Church School
Philadelphia, PA
05.2019 - 05.2023
- Supported teachers in classroom activities and student engagement.
- Assisted with behavior guidance and academic reinforcement.
- Communicated effectively with parents, students, and staff.
- Maintained organized and supportive learning environments.
- Assisted teachers in daily classroom activities, enhancing student engagement and learning outcomes.
- Developed and executed enrichment activities that aligned with curriculum goals, stimulating student interest in learning.
Education
Bachelor of Science in Nursing - Nursing
Temple University
Philadelphia, PAHigh School Diploma -
Little Flower High School
Philadelphia, PA01.2023
Skills
- Customer Service & Conflict Resolution
- Team Leadership & Staff Training
- Inventory Control & Food Safety
- Time Management & Multitasking
- Communication & Active Listening
- Classroom & Student Support
- Strategic Planning
- Problem Solving
Timeline
Customs Brokerage Representative
UPS
11.2025 - Current
Shift Lead Manager
Insomnia Cookies
12.2024 - 10.2025
Teacher’s Aide
Hope Church School
05.2019 - 05.2023
Bachelor of Science in Nursing - Nursing
Temple University
High School Diploma -
Little Flower High School