Britney Jackson
Duncanville
Summary
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Kroger Fulfillment Center
10.2023 - 02.2025
- Customer service: Provide excellent customer service and communicate with customers throughout the delivery process
- Driving: Drive a company vehicle safely and efficiently, and adhere to Kroger's driving standards
- Order delivery: Ensure orders are delivered on time and in good condition
- Temperature control: Maintain proper temperatures for food and report any issues to a supervisor
- Product handling: Handle products safely and record any issues
- Vehicle maintenance: Complete pre-inspections and report any defects to a supervisor
- Technology: Use company-provided technology for mapping and customer interaction
- Teamwork: Assist other drivers who may need help
Corporate Call Center Agent
Six Flags
11.2022 - 03.2024
- Communicated appropriate options to resolve issues and escalated higher-level problems to supervisor for immediate assistance
- Performed and met call handle standards in fast-paced call center environments
- Provided peer-to-peer training for incoming training classes transitioning to call center floor
- Used problem-solving tactics to analyze and troubleshoot customer challenges
Cashier
Walmart
08.2019 - 11.2022
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Accepted Checks, debit and credit cards, and gift cards in line with company policy
- Greeted customers with prompt and friendly service
- Assisted customers with finding hard to find items
- Processed cash register transactions on POS and provided correct change
HR/Payroll Clerk
Superlo Foods
04.2016 - 05.2019
- Issued employee paybacks and statements of earnings and deductions
- Followed policies, procedures and reporting processes in maintaining payroll operations
- Balanced period-end reports and reconciled payrolls to bank statements
- Computed wages and deductions and entered information into database
- I handled Hiring Events, instructor for Orientation class
Education
PH. D. - Information Technology
Capella University
Minneapolis, MN03.2025
Masters Degree - Information Systems
University Of Phoenix
Phoenix, AZ04.2023
Bachelors Degree - Computer Science
Rust College
04.2019
Skills
- Product Knowledge
- Customer Service
- Investigations and resolutions
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Safe driving
- Punctual and reliable
- Dependable and reliable
- Loading and unloading
- Clean driving record
Timeline
Delivery Driver
Kroger Fulfillment Center
10.2023 - 02.2025
Corporate Call Center Agent
Six Flags
11.2022 - 03.2024
Cashier
Walmart
08.2019 - 11.2022
HR/Payroll Clerk
Superlo Foods
04.2016 - 05.2019
Bachelors Degree - Computer Science
Rust College
PH. D. - Information Technology
Capella University
Masters Degree - Information Systems
University Of Phoenix
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