BRITNEY JOHNSON
Vancouver
Summary
Dependable professional with a strong background in customer service, logistics, and time management, skilled in clear communication and problem-solving. Proven ability to adapt and maintain a positive attitude in fast-paced environments. Ready to leverage skills and experience to contribute effectively to a new team.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Uber Inc.
Portland
12.2017 - 05.2022
- Picked up food from various restaurants and delivered it to customers, ensuring satisfaction.
- Confirmed timely delivery and verified complete orders to enhance customer service.
- Navigated routes efficiently to ensure timely deliveries.
- Communicated with customers to confirm delivery details and address concerns.
- Maintained vehicle cleanliness and ensured proper functioning of equipment.
Licensed Insurance Agent
USAA
Portland
09.2021 - 01.2022
- Signed up new customers, contributing to growth in client base.
- Assisted customers with inquiries and provided detailed information on products, enhancing customer understanding.
- Answered incoming calls and communicated information to customers, ensuring timely support.
- Safeguarded confidential customer data during registration.
- Completed data entry by entering company and customer information into the system.
- On a daily basis, I had to Utilize Microsoft Office tools - MS Word, Excel, Outlook, Powerpoint, as a way of organizing work.
Delivery Driver
Amazon Inc.
Richmond
06.2021 - 09.2021
- Delivered packages efficiently, ensuring timely handoff to customers and enhancing their satisfaction.
- Loaded and unloaded vehicle daily, verifying package accuracy and maintaining accountability.
- Operated as an independent driver, setting my own pace and schedule.
- Responded to customer inquiries and relayed feedback to management for service improvement.
Delivery Driver
Grubhub
Portland
03.2021 - 06.2021
- Picked up and delivered food from various restaurants to customers.
- Provided customer service by ensuring timely food delivery and verifying order accuracy.
- Communicated effectively with customers regarding delivery updates and concerns.
- Managed routes using GPS technology for optimal efficiency and accuracy.
Education
Master of Science (M.S.) - Organizational Leadership Candidate
Colorado State University
Fort Collins, CO, US03-2026
Bachelors of Science - Criminology and Criminal Justice
Portland State University
Oregon06-2023
Skills
- Safe driving
- GPS and route planning
- Loading and unloading
- Order processing
- Shipping and packaging
- Quality assurance
- Order verification
- Delivery recordkeeping
- Logistics
- Time management
- Adaptability and flexibility
- Problem-solving
- Team collaboration
- Effective communication
- Written communication
- Customer service
- Client interaction
- Attention to detail
- Supply chain management
Timeline
Licensed Insurance Agent
USAA
09.2021 - 01.2022
Delivery Driver
Amazon Inc.
06.2021 - 09.2021
Delivery Driver
Grubhub
03.2021 - 06.2021
Delivery Driver
Uber Inc.
12.2017 - 05.2022
Master of Science (M.S.) - Organizational Leadership Candidate
Colorado State University
Bachelors of Science - Criminology and Criminal Justice
Portland State University