Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Britney Lee

Chicago,IL

Summary

I am a customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Will efficiently handle reservations, seating arrangements and payments. I am trainable, adaptable and committed to creating a warm and inviting atmosphere.

Overview

10
10
years of professional experience

Work History

Business Owner and Operator

The Loc Smith
01.2020 - Current


  • Analyzed and evaluated market trends and customer feedback to identify and capitalize on business expansion.
  • Serviced clients in a professional and friendly manner, resulting in increased clientele loyalty.
  • Developed a comprehensive brand strategy that increased brand visibility.
  • Organized realistic budgets based upon costs and fees for a successfully operating business.


Admissions Administrative Assistant

Loyola University Of Chicago
01.2019 - 01.2020
  • Provided administrative support to management by establishing and maintaining efficient office procedures and processes.
  • Trained and supervised a considerable number of oncoming staff, ensuring all tasks were completed on time and to a high standard.
  • Maintained accurate applicant records in database management system, ensuring data integrity and confidentiality for all prospective students.
  • Reduced processing time for applications by regularly updating internal systems with latest applicant information and documents received.

Shift Supervisor & Lead Barista

Caribou Coffee
02.2014 - 10.2018
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Prepared and submitted accurate and timely financial reports that assisted management in making informed decisions.
  • Provided excellent customer service and hospitality resulting in increased customer loyalty.

Education

Associate of Science - Psychology

Loyola University of Chicago
Chicago, IL

Skills

  • Excellent Customer Service
  • Adaptability
  • Self-motivation
  • Collaborative and Team-Oriented
  • Proactive
  • Interpersonal Communication
  • Financial Management
  • Strategic Planning
  • Quality Assurance

Languages

English
American Sign Language

Timeline

Business Owner and Operator

The Loc Smith
01.2020 - Current

Admissions Administrative Assistant

Loyola University Of Chicago
01.2019 - 01.2020

Shift Supervisor & Lead Barista

Caribou Coffee
02.2014 - 10.2018

Associate of Science - Psychology

Loyola University of Chicago

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Britney Lee