Britney Leemgraven
Milford,MI
Summary
Hardworking and passionate job seeker with strong organizational skills. Eager to secure a Certified Medical Coder position.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Polished Customer Service Professional with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Electro-Matic Products, Inc.
11.2018 - Current
- Coach employees through day-to-day work and complex problems.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conduct training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Create, prepare, and deliver reports to various departments.
Accounts Receivable Specialist
Electro-Matic Products, Inc.
11.2015 - 01.2018
- Conducted collection, follow up and research calls to customers
- Entered checks or transfers received onto customer accounts
- Scanned customer checks for deposit.
- Entered checks or transfers received onto customer accounts.
- Monitored accounts to verify compliance with payment terms and schedules.
Customer Service Representative
Electro-Matic Products, Inc.
11.2004 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certified Professional Coder - Medical Coding
SMC Academy LLC
09.2023
Prerequisites -
Oakland Community College
Farmington, MI05.2008
Graduated -
Farmington High School
Farmington, MI06.2005
Skills
- Document Management
- Data Verification
- Interpersonal Communication
- Information Sourcing
- Attention to Detail
- Report Generation
- Time Management
- Continuous Improvement
- Problem-Solving
- Work Prioritization
- Schedule Management
Certification
CPC-A
Timeline
Customer Service Coordinator
Electro-Matic Products, Inc.
11.2018 - Current
Accounts Receivable Specialist
Electro-Matic Products, Inc.
11.2015 - 01.2018
Customer Service Representative
Electro-Matic Products, Inc.
11.2004 - 01.2015
Certified Professional Coder - Medical Coding
SMC Academy LLC
Prerequisites -
Oakland Community College
Graduated -
Farmington High School
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