Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kederick Kiawu

Baltimore,MD

Summary

Dynamic customer service professional with a proven track record at Next Car, excelling in inquiry management and payment processing. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in CRM software and team collaboration, consistently delivering results in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

14
14
years of professional experience

Work History

Customer Service Coordinator

Next Car
Laurel, Maryland
12.2024 - Current
  • Managed customer inquiries through phone and email communication.
  • Assisted customers with vehicle rentals and reservations efficiently.
  • Coordinated vehicle returns, ensuring proper documentation and condition checks.
  • Processed customer payments and refunds using company software systems.

Painter's Helper

Livers and Sons
Baltimore, MD
10.2024 - 12.2024
  • Assisted in preparing surfaces for painting by cleaning and sanding.
  • Maintained a clean work environment by organizing tools and disposing of waste properly.
  • Helped transport materials and equipment to job sites as needed.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Supported painters with the application of paint using brushes and rollers.

Customer Service Associate

Wawa Food Markets
Laurel, Maryland
08.2023 - 09.2024
  • Delivered exceptional customer service in fast-paced store environment.
  • Operated cash register efficiently during peak hours.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Maintained knowledge of current sales promotions and new product releases.

Machine Operator/Assembler

Closet America
Landover, Maryland
05.2023 - 03.2024
  • Operated and maintained tools for custom closet assembly.
  • Performed daily maintenance of machines to ensure smooth running.
  • Maintained accurate records of production data including quantity, type, and time frames of completed jobs.
  • Loaded materials into production machinery according to instructions.
  • Inspected parts for defects using precision measuring instruments.
  • Calibrated machine settings to ensure precise operation and tolerances were met.

Delivery Driver

Amazon- Got Your Six LLC
Landover, Maryland
08.2022 - 03.2023
  • Conducted vehicle inspections to ensure readiness for deliveries.
  • Delivered packages efficiently across designated routes using GPS navigation systems.
  • Communicated effectively with dispatch to report delays and receive routing updates.
  • Ensured proper handling of packages to prevent damage during transportation and delivery processes.

JV Soccer Coach

Bensalem High School
Bensalem, Pennsylvania
06.2014 - 12.2014
  • Collaborated with assistant coaches to create an effective coaching strategy for the entire team.
  • Organized and managed practices, drills, and game strategies.
  • Supervised pre-game warm ups in order to ensure that all athletes were physically prepared for competition.
  • Assisted players in understanding the fundamentals of soccer, such as dribbling, passing, shooting, defending.

Shipping and Receiving Clerk

Estee Lauder
Levittown, Pennsylvania
03.2012 - 06.2014
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Operated forklifts and pallet jacks to move materials safely.
  • Organized inventory in designated storage areas for easy access.

Education

High School Diploma -

Bucks County Community College
Newtown, PA

Skills

  • Customer service
  • Payment processing
  • Document coordination
  • Inquiry management
  • Reservation systems
  • Customer relationship management
  • MS office
  • MS office expert
  • Shipping, receiving, and warehousing
  • Personnel training and development
  • Microsoft outlook, word, and Excel
  • Social media monitoring
  • CRM software
  • Customer service excellence
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Customer relationship management (CRM)

Timeline

Customer Service Coordinator

Next Car
12.2024 - Current

Painter's Helper

Livers and Sons
10.2024 - 12.2024

Customer Service Associate

Wawa Food Markets
08.2023 - 09.2024

Machine Operator/Assembler

Closet America
05.2023 - 03.2024

Delivery Driver

Amazon- Got Your Six LLC
08.2022 - 03.2023

JV Soccer Coach

Bensalem High School
06.2014 - 12.2014

Shipping and Receiving Clerk

Estee Lauder
03.2012 - 06.2014

High School Diploma -

Bucks County Community College

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