Kederick Kiawu
Baltimore,MD
Summary
Dynamic customer service professional with a proven track record at Next Car, excelling in inquiry management and payment processing. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in CRM software and team collaboration, consistently delivering results in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
Work History
Customer Service Coordinator
Next Car
Laurel, Maryland
2024.12 - Current
- Managed customer inquiries through phone and email communication.
- Assisted customers with vehicle rentals and reservations efficiently.
- Coordinated vehicle returns, ensuring proper documentation and condition checks.
- Processed customer payments and refunds using company software systems.
Painter's Helper
Livers and Sons
Baltimore, MD
2024.10 - 2024.12
- Assisted in preparing surfaces for painting by cleaning and sanding.
- Maintained a clean work environment by organizing tools and disposing of waste properly.
- Helped transport materials and equipment to job sites as needed.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Supported painters with the application of paint using brushes and rollers.
Customer Service Associate
Wawa Food Markets
Laurel, Maryland
2023.08 - 2024.09
- Delivered exceptional customer service in fast-paced store environment.
- Operated cash register efficiently during peak hours.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Maintained knowledge of current sales promotions and new product releases.
Machine Operator/Assembler
Closet America
Landover, Maryland
2023.05 - 2024.03
- Operated and maintained tools for custom closet assembly.
- Performed daily maintenance of machines to ensure smooth running.
- Maintained accurate records of production data including quantity, type, and time frames of completed jobs.
- Loaded materials into production machinery according to instructions.
- Inspected parts for defects using precision measuring instruments.
- Calibrated machine settings to ensure precise operation and tolerances were met.
Delivery Driver
Amazon- Got Your Six LLC
Landover, Maryland
2022.08 - 2023.03
- Conducted vehicle inspections to ensure readiness for deliveries.
- Delivered packages efficiently across designated routes using GPS navigation systems.
- Communicated effectively with dispatch to report delays and receive routing updates.
- Ensured proper handling of packages to prevent damage during transportation and delivery processes.
JV Soccer Coach
Bensalem High School
Bensalem, Pennsylvania
2014.06 - 2014.12
- Collaborated with assistant coaches to create an effective coaching strategy for the entire team.
- Organized and managed practices, drills, and game strategies.
- Supervised pre-game warm ups in order to ensure that all athletes were physically prepared for competition.
- Assisted players in understanding the fundamentals of soccer, such as dribbling, passing, shooting, defending.
Shipping and Receiving Clerk
Estee Lauder
Levittown, Pennsylvania
2012.03 - 2014.06
- Processed outbound shipments, including packing and labeling products for delivery.
- Maintained a clean work area by sweeping, dusting, mopping.
- Operated forklifts and pallet jacks to move materials safely.
- Organized inventory in designated storage areas for easy access.
Education
High School Diploma -
Bucks County Community College
Newtown, PASkills
- Customer service
- Payment processing
- Document coordination
- Inquiry management
- Reservation systems
- Customer relationship management
- MS office
- MS office expert
- Shipping, receiving, and warehousing
- Personnel training and development
- Microsoft outlook, word, and Excel
- Social media monitoring
- CRM software
- Customer service excellence
- Attention to detail
- Problem solving
- Team collaboration
- Customer relationship management (CRM)
Timeline
Customer Service Coordinator
Next Car
2024.12 - Current
Painter's Helper
Livers and Sons
2024.10 - 2024.12
Customer Service Associate
Wawa Food Markets
2023.08 - 2024.09
Machine Operator/Assembler
Closet America
2023.05 - 2024.03
Delivery Driver
Amazon- Got Your Six LLC
2022.08 - 2023.03
JV Soccer Coach
Bensalem High School
2014.06 - 2014.12
Shipping and Receiving Clerk
Estee Lauder
2012.03 - 2014.06
High School Diploma -
Bucks County Community College