MARIEME SARR LINDSEY
San Antonio,TX
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Type industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator
American Airlines
San Antonio, TX
07.2015 - Current
- Coordinated customer service operations to enhance traveler experience and satisfaction.
- Managed complex inquiries and resolved issues through effective communication channels.
- Developed training materials for new staff, improving onboarding efficiency.
- Implemented process improvements that streamlined ticketing procedures and reduced response times.
- Monitored service quality metrics to ensure adherence to company standards and protocols.
Education
Master of Science - Human Resources Management
ESUP DAKAR
Senegal07.2012
Associate of Science - Hospitality And Tourism Management
ESP Dakar
Senegal 07.2002
Skills
- Customer service operations
- Issue resolution
- Communication channels
- Training material development
- Onboarding efficiency
- Process improvements
- Ticketing procedures
- Service quality metrics
- Customer experience enhancement
- Team coordination
- Performance monitoring
- Workflow optimization
- Client relationship management
- Conflict resolution
- Complaint handling
- Customer focus
- Customer service excellence
- Customer service
- Customer focused
- Problem-solving
- Handling escalations
- Staffing coordination
- Customer relationship management (CRM)
- Continuous improvement
- Relationship building
Languages
Spanish
Professional Working
French
Native or Bilingual
German
Professional Working
Italian
Professional Working
Timeline
Customer Service Coordinator
American Airlines
07.2015 - Current
Master of Science - Human Resources Management
ESUP DAKAR
Associate of Science - Hospitality And Tourism Management
ESP Dakar