Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Henry

Sevierville,TN

Summary

Dynamic Customer Service Coordinator at Tjmaxx, recognized for enhancing staff training and elevating customer interactions. Proven expertise in complaint resolution and register operations, coupled with strong communication skills. Committed to delivering exceptional service and fostering a collaborative team environment, ensuring operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Coordinator

Tjmaxx
09.2024 - Current

Delivered superior customer service through effective front desk management. Streamlined training processes to elevate staff competence in customer interactions. Handled register operations, ensuring transaction accuracy and efficiency.

Sanition

Classic Cookie
06.2023 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma - Mathematics

Sevier County High School
Sevierville, TN
06.1999

Skills

  • Documentation skills
  • Complaint resolution
  • Customer focus
  • Clerical support
  • Quality assurance
  • Register operations
  • Product support
  • Payment processing
  • Retail experience
  • Call center operations
  • Performance monitoring
  • Customer service excellence
  • Customer service

Timeline

Customer Service Coordinator

Tjmaxx
09.2024 - Current

Sanition

Classic Cookie
06.2023 - 09.2024

High School Diploma - Mathematics

Sevier County High School