Holly Mensch
Dushore,PA
Summary
Dynamic Customer Service Coordinator at Central Pennsylvania Food Bank with a proven track record in complaint handling and relationship building. Enhanced customer satisfaction through effective problem-solving and workflow management, achieving high retention rates. Skilled in documentation and performance monitoring, fostering a collaborative environment that drives team success.
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Overview
21
21
years of professional experience
Work History
Customer Service Coordinator
Central Pennsylvania Food Bank
11.2015 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Showroom Manager
Grizzly Industrial
09.2004 - 11.2015
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Provided prompt, courteous service to every individual entering showroom.
- Strengthened customer retention rates through a loyalty rewards program, fostering long-lasting relationships with key clients.
- Fostered team-oriented environment, encouraging collaboration and sharing of best practices among employees.
- Maintained clean and inviting showroom environment, ensuring pleasant shopping experience for all visitors.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Sullivan County High School
Laporte, PA06-1986
Skills
- Account management
- Documentation skills
- Complaint handling
- Register operations
- Call center experience
- Retail experience
- Performance monitoring
- Customer service excellence
- Documentation
- Administrative support
- Problem-solving
- Workflow management
- Excellent time management skills
- Quality assurance controls
- Product knowledge
- Relationship building
- Schedule coordination
Timeline
Customer Service Coordinator
Central Pennsylvania Food Bank
11.2015 - Current
Showroom Manager
Grizzly Industrial
09.2004 - 11.2015
High School Diploma -
Sullivan County High School
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