Juan Carlos Mendoza

Directly handle the administrative functions of the Sales Department, such as timely order entry, and processing of Credits and RMA's.
Accurately apply detail specs and pricing, along with related fees and surcharges..
Monitor and follow up on shipping an order to proactively communicate accurate ETA information to customers.
Promptly respond to all calls, emails, and customer inquires.
Credits and RMA's: CSC Specialist will promptly issue appropriate credit after ensuring proper procedure has been followed, and adequate back up documentation has been provided.
Quotation: CSC Specialist will confirm the product spec requested by the customer, and communicate quotation, lead-time, extra surcharges, and freight to customers..
Complete all projects in a timely and satisfactory manner, as assigned by the CSC Manager.
Devote the entire productive time, ability and attention to the business of the Company, and perform all duties in a professional and ethical manner.

• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.

• Prospect potential businesses and clients with weekly travel to Salons
• Manage 50-70 accounts, up-selling increasing sales by 35%
• Build relationships and book education for salons
• Communicate with order takers all orders and follow up clients with delivery and payment collection through a secured POS system
• Finalize invoice & collect method of payment from customer
• Dispense technical information to customers and manage inventory
• Create Customer invoices, collect payment, ship orders and finalize
• Use QuickBooks and Excel to run P&L and inventory sold reports
• Set up new customers and verify Cosmetology license, shipping and billing info
• Maintain, update and edit customer's sale pricing and records.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Built diverse and consistent sales portfolio.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Facilitated client satisfaction and renewed customer relations to drive growth.

• Experience with manufacturing, buying/negotiating, relationship management/customer service, and logistics
• Understanding Inventory management and reconciliation
• METRC
• Participate in events, in store pop ups and trade shows to network and connect with potential partners and consumers
• Draft and send written correspondence regarding orders, payment pickups, and customer issues without direction or guidance
• Excellent communications and people skills coupled with a high level of integrity and a strong work ethic, willing to accept new duties
• Maintain compliance with state and company policies, standards, values, and procedures
• Exceeded annual revenue targets by an average of 35% during tenure
• Prospect potential businesses and clients with weekly travel to dispensaries
• Manage 30-40 accounts and upselling increasing sales by 25%
• Point person for both sales and work to help close accounts, grow sales and execute PAD’s in territory and or where needed
• Train budtenders in product knowledge and standards
• Identify gaps and communicate process improvements.

• Develop and implement business and marketing plans
• Prospect potential businesses and clients
• Develop professional skills and knowledge and discuss financial concerns and needs of individuals
• Present potential solutions using world class suite of products and services
• Created a book of business with 75-100 clients and reached Executive Council status.

• Type and word-process various documents and electronic information
• Manage, organize, and update relevant data using database applications of new and existing 20-30 clients
• Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service
• Interpret instructions and arising issues, then implement actions according to administrative policies and procedures.