Open To Work
Angela Rounds
Charleston,MS
Summary
Over 14 of progressive and diversified experience in Substitute Teaching. Teaching Assistant and Teaching, Expertise in: Performance Management, Organizational Development, Skill Training Management
Overview
27
27
years of professional experience
Work History
Customer Service Coordinator
Endocrine Clinic
Southaven, MS
05.2025 - 05.2026
- Coordinated patient appointments and manage scheduling for endocrinology services.
- Assisted patients with insurance inquiries and financial arrangement for services.
- Managed patients records, ensuring accuracy and confidentiality of information.
- Communicated effectively with medical staff to streamline patient care coordination.
- Managed income calls and addressed patient questions regarding clinic procedures
- Provided support for daily for the clinic.Interacted with patients to provide and process information in
- Coordinated customer service activities to enhance client satisfaction and streamline communication processes.
- Managed scheduling and workflow for customer support team, ensuring optimal resource allocation.
Teacher
Eva Covington Headstart Center
08.2008 - 12.2014
- Taught reading, language arts, social studies, mathematics, science, art health, physical education and music to elementary students while utilizing courses adopted by the Board of Education and other appropriate learning activities.
- Developed lesson plans and instructional materials which provided individualized and small group instruction which adapted each student.
- Assisted lead Teacher with implementation of appropriate early childhood education experience.
- Assist in planning and implementing the daily program under the direction of the Lead Teacher.
- Established and maintained standards of student behavior needed to achieve a functional learning atmosphere in the classroom.
- Communicated with parents through conferences and other means to discuss student progress and interpret the school program.
- Identified student needs and cooperate with other professional staff members in assessing and helping students solve health, attitude and learning problems.
- Supervised students in out-of-classroom activities during the assigned working day.
Mental Health Technician
North Mississippi
Batesville, MS
12.2007 - 08.2008
- Establishes a therapeutic relationship with assigned patients
- Provided quality patient care.
- Assess patient status and notify physicians of clinical changes
- Interact with departments regarding patient care
- Educate patients/families on health care needs, conditions, options etc..
- Provide assistance to the Nursing Manager in the supervision of staff nurses.
- Evaluate staffing requirements including floor assignment.
- Maintained patient charts and confidential files.
Teacher Assistant
Grenada Headstart Center
Grenada, MS
12.2001 - 12.2006
- Taught reading, language arts, social studies, mathematics, science, art health, physical education and music to elementary students while utilizing courses adopted by the Board of Education and other appropriate learning activities.
- Developed lesson plans and instructional materials which provided individualized and small group instruction which adapted each student.
- Assisted Lead Teacher with implementation of appropriate early childhood education experience.
- Assist in planning and implementing the daily program under the direction of the Lead Teacher.
- Established and maintained standards of student behavior needed to achieve a functional learning atmosphere in the classroom.
- Communicated with parents through conferences and other means to discuss student progress and interpret the school program.
- Identified student needs and cooperate with other professional staff members in assessing and helping students solve health, attitude and learning problems.
- Supervised students in out-of-classroom activities during the assigned working day.
Teacher Assistant
Charleston Headstart Center
Charleston, MS
04.1999 - 12.2000
- Assisted in implementation of programs, which encouraged parent involvement and development.
- Assisted in completion of assessments of children on an ongoing basis.
- Responsible for securing health, safety and overall well-being of children at all times.
- Assisted the teacher and associate teacher to implement lesson plans to nurture and stimulate appropriate development of the children in their care.
- Assisted in keeping records up to date, such as emergency forms, lessons plans, individual child development profile and other records as needed.
- Assisted in maintaining daily, weekly and monthly logs and reports.
Education
BS - Early Childhood Education
Mississippi Valley State University
Itta Bena, MS05-2005
AA - Early Childhood Education
Coahoma Community
Clarksdale, MS05-2001
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Clerical support
- Quality assurance
- Documentation
- Customer service excellence
- Customer service
- Microsoft outlook, word, and Excel
- Customer focused
- Work prioritization
- Problem-solving
- Workflow management
- Handling escalations
- Customer relations
- Decision-making
- Quality assurance controls
- Exceptional interpersonal communication
- Account updates
- Cash handling
- Conflict management
- Exceptional telephone etiquette
- Complaint resolution
- Continuous improvement
- Call flow maximization
- Payment processing
- Time management
- Excellent time management skills
- Call monitoring
- Schedule coordination
PROFESSIONAL PROFILE
- Proven record of reliability and responsibility.
- Strong analytical teaching skills, capable of assessing conditions and implementing appropriate intervention.
- Resourceful problem solver capable of implementing solutions to computer problems.
- Possess special sensitivity to meeting diverse needs in varied situations.
- Developed and maintains rapport with family and staff.
- Relate well to people from a variety of cultures.
- Extensive knowledge of Teaching Techniques and fundamentals. Demonstrated aptitude for developing new skills
- IRecognized for excellent teaching and coaching abilities.
- Resourceful in completing projects; ability to multi-task effectively.
- Skills can use computer, has typing skills
- Can operate adding machine fax copier machine
- Can answer the phone with politeness
- Greeting patients with a smile
- Checking patients in and out in a timely manner.
- Scheduling patient appointment
- Scheduling providers appointment
- Multitask
- Collect co-pays
- Verifying insurance
Timeline
Customer Service Coordinator
Endocrine Clinic
05.2025 - 05.2026
Teacher
Eva Covington Headstart Center
08.2008 - 12.2014
Mental Health Technician
North Mississippi
12.2007 - 08.2008
Teacher Assistant
Grenada Headstart Center
12.2001 - 12.2006
Teacher Assistant
Charleston Headstart Center
04.1999 - 12.2000
AA - Early Childhood Education
Coahoma Community
BS - Early Childhood Education
Mississippi Valley State University