Naomi Valdez
Vancouver,WA
Summary
Dynamic Customer Service Coordinator with proven expertise at Paul Davis Restoration, excelling in complaint resolution and logistics management. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional interpersonal communication. Adept at streamlining processes, fostering strong client relationships, and driving continuous improvement in service delivery.
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Paul Davis Restoration of Greater Vancouver
07.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated logistics for customer orders.
Customer Service/Event Coordinator
United Site Services
01.2012 - 01.2022
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Coordinated travel and accommodations for event attendees.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06-1990
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Call flow maximization
- Call center experience
- Invoice verification
- Clerical support
- Customer service excellence
- Documentation
- Customer service
- Microsoft outlook, word, and Excel
- Customer focused
- Work prioritization
- Meticulous attention to detail
- Administrative support
- Problem-solving
- Time management
- Workflow management
- Customer relations
- Excellent time management skills
- Handling escalations
- Decision-making
- Customer relationship management (CRM)
- Adherence to high customer service standards
- Continuous improvement
- Exceptional interpersonal communication
- Report preparation
- Shipping, receiving, and warehousing
- Training and mentoring
- Schedule coordination
- Schedule management
- Exceptional telephone etiquette
- Issue resolution
- MS office
- Conflict management
- Effective workflow management
- Account authorizations
- Account updates
- Complaint resolution
- Call monitoring
- Deadline oriented
- Logistics management
Certification
IICRC Certified Technician
Languages
Spanish
Full Professional
Interests
- Avid Reader
- Knitting and Crocheting
- Cooking
- I enjoy helping others and giving back to the community
- Volunteer Travel
- Backpacking and Hiking
- Crafting and DIY Projects
- Volunteering
- Reading
- Participating in fundraising events to support local charities, schools, or community projects
- I enjoy cooking for friends and family gatherings
- Photography
Timeline
Customer Service Coordinator
Paul Davis Restoration of Greater Vancouver
07.2023 - Current
Customer Service/Event Coordinator
United Site Services
01.2012 - 01.2022
High School Diploma -
Baldwin Park High School
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