Heta Patel
Mooresville ,NC
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Sams Club Distribution
Mooresville, NC
03.2022 - 02.2026
- Coordinated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Monitored customer feedback to identify trends, recommending actionable solutions for service enhancement.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Explained charges, fees, terms of sales, and service agreements to over 40 customers daily.
Customer Service Representative
Old Republic International
Remote
01.2021 - 02.2022
- Assisted customers in resolving inquiries and issues through effective communication and problem-solving techniques.
- Processed customer transactions accurately, ensuring a seamless experience for all clients.
- Maintained up-to-date knowledge of products and services to provide informed recommendations to customers.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Education
Bachelor of Science - Biological And Physical Sciences
University of North Carolina At Charlotte
Charlotte, NC05.2018
Skills
- Complaint handling
- Call center experience
- Customer service excellence
- Microsoft outlook, word, and Excel
- Problem-solving
- Handling escalations
- Customer relations
- Quality assurance controls
- Adherence to high customer service standards
- Call center operations
- Team building and leadership
- Complaint resolution
Client relationship management
Analytical problem solver
Performance management
Positive attitude
Materials handling and transport
Teamwork and collaboration
Customer service
Material packaging
Inventory management
Good housekeeping
Equipment operation
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Customer Service Coordinator
Sams Club Distribution
03.2022 - 02.2026
Customer Service Representative
Old Republic International
01.2021 - 02.2022
Bachelor of Science - Biological And Physical Sciences
University of North Carolina At Charlotte