Crystal Lee

My role as the 1st point of contact with homeowners after they have closed on their home is very important. As I love building that sense of trust and rapport with the homeowner in letting them know that I have their best interest at heart.

• Responsible for responding to customer service requests in a timely matter.
• Coordinating and scheduling service managers along with contractors to service and repair the homeowners warranty claims.
• Researching homeowner's purchasing selections as they report warranty claims for items that were not installed in home.
• Processing invoices for contractors services for our homeowner repairs.

As a part of the Atlanta Research Team I play a key role in the overall management of 180 accounts of Brokers, Agents and Owners. Specific responsibilities include:

• Work with team to develop plans to execute strategy and evolving business demands.
• Advising clients in the development and execution of their individualized commercial real estate marketing strategies. Reviewing building permits to add to Costar Suite Products.
• Researching the local market and staying up to date on industry trends. Reviewing and providing clients with analytic reports.
• Marketing exclusive property listings and finding ways to maximize the exposure of the listing and guiding the customer on what tools are included in their package and suggesting was to upgrade their package.
• Affectively over meeting company's expectations through monthly metrics. Monthly cuff, 90%, comp score, 2.78 and above as well as interactions between 15-20 with brokers and owners.

Responding to home builder warranty requests within 24-48 hours by email or phone. Working in the Corporate office in cubicle setting answering incoming calls from national builders located in the Northwest region.

• Quoting builders on pricing for replacement of LVP, Carpet, Hardwood, and Tile material that are not covered under warranty.
• Processing manufacture claims. Processing invoicing, and purchase orders responsible for closing them in a timely manner.
• Creating sales orders using Solomon.
• Ordering material with purchasing for vendors such as Shaw, Mohawk, Daltile, JJ Haines, and Emser.
• Increased builder satisfaction by gaining their confidence and successfully completing over 100 warranty repairs per month.

Responsible for building rapport with new homeowners, by responding to their homeowner request and inquires within 24 hours of receiving their phone calls, and emails. Troubleshooting requests as I walk them through warranty manuals, basic homeowner information on grading, plumbing, electrical, and other detailed homeowner maintenance.

• Creating work orders received in PLM. Distributing work orders to subcontractors electronically via portal.
• Create AFP's for all approved purchased orders from Vice President of Customer Service or Dept. Schedule appointments with homeowners to have a team member of the Customer Care Department go out for 2 and 10-month warranty walk.
• Monitor the completion of all work orders. Close out completed work orders in system. Update the WSR (Warranty Status Report) on a daily basis. Reviewing homeowners sales contracts and loan information.
• Follow-up with Homeowners Call homeowners on all completed Orientation walk-thru to ensure that work was completed to their satisfaction.
• Received recognition from the Customer Care Manager for closing over 500 warranty requests through the year.

Focused on residential buyers and sellers by marketing my services through strong relationship building.

• Determine the desired location client would like to seek corporate housing in as well as length of stay needed and desired amenities. Knowing the needs of each client and staying within their financial capabilities for temporary housing.
• Contact lodging partners and consult with contracted properties to match client needs with company availability. Working with the team to create and design short-term housing that feels like home for our guest.
• Provide income and approval guidelines, process credit applications. Accept credit card payments and create new account files.
• Responsible for creating long lasting corporate housing relationships with the mult- family industries, vendors, internal and external customers. Provide superior customer service and setting the standard for corporate housing.
• Received new emerging corporate housing leaders award