Britney naylor
New Port Richey
Summary
To obtain an entry-level position
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Winghouse Bar & Grill
New Port Richey, FL
09.2023 - Current
- Provided attentive service to guests, ensuring satisfaction and timely food delivery.
- Managed multiple tables efficiently during peak hours, maintaining composure under pressure.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Assisted in training new team members on menu knowledge and customer service standards.
- Processed cash and credit transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Enhanced menu knowledge to provide recommendations, increasing customer engagement.
- Resolved customer concerns promptly, fostering a welcoming atmosphere for repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Child Care Assistant
Babysitters
Rhode Island
01.2012 - 2023
- Maintain a safe play environment
- Observe and monitor children's play activities
- Sanitize toys and play equipment
- Followed parents’ instructions
- Serve meals and refreshments to children
- Prepare and regulate children's rest periods
- Organize and store toys and materials to ensure order in activity areas
- Personal
- Supervised children's activities to ensure safety and engagement.
- Assisted in implementing educational programs tailored to developmental needs.
- Supervised free play and other activities to keep children safe.
- Developed strategies for conflict resolution among children, fostering a harmonious atmosphere.
Housekeeper
Gansett Maids
Narragansett, RI
10.2020 - 08.2022
- Performed thorough cleaning of residential and commercial spaces to ensure high standards of cleanliness.
- Utilized effective cleaning techniques and products to maintain surfaces and fixtures.
- Organized and maintained cleaning supplies, ensuring adequate inventory levels for operations.
- Collaborated with team members to execute efficient cleaning schedules and improve workflow.
- Conducted regular inspections of completed work to ensure quality standards were met.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Hostess/waitress/bartender
New Dragon Restaurant
Narragansett, RI
03.2017 - 01.2021
- Answering the phone
- Placing in takeout orders
- Greet customers when they walk in
- Seat customers at tables
- Suggested selling
- Ensure customers feel welcome to the restaurant
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen and waitstaff to ensure smooth dining service and guest satisfaction.
- Monitored restaurant flow during peak hours, adjusting seating strategies to maximize capacity.
- Developed communication protocols among staff for improved operational coordination during busy shifts.
Camp counselor/Teachers Assistant
YMCA of South County
Peacedale, RI
07.2018 - 08.2019
- Prepared and organized developmentally appropriate activities.
- Maintained a safe and healthy environment.
- Completed daily communication logs with parents.
- Meet with parents and guardians to discuss their child's progress and needs, determine their priorities, and suggest ways that they can promote learning and development
Housekeeper
Simply Spotless Cleaning
Wakefield, RI
03.2016 - 06.2016
- Emptied waste baskets and transported trash and waste to disposal areas
- Dusted and polished furniture and equipment
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary
- Swept, scrubbed, waxed, or polished floors using brooms and mops
- Washed dishes and cleaned kitchens, cooking utensils and silverware
- Seasonal Spring 2016
Bus Girl
Chen’s Restaurant
Wakefield, RI
01.2014 - 10.2015
- Wiped tables and seats with dampened cloths and replaced dirty tablecloths
- Set tables with clean linens, condiments and other supplies
- Served ice water, coffee, rolls and butter to patrons
- Maintained adequate supplies of items such as clean linens, silverware, glassware and dishes
- Stocked cabinets and serving areas with condiments and refilled condiment containers
Education
High School -
Narragansett High School
Narragansett, RISkills
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions at appropriate times, and not interrupting at inappropriate times
- Actively looking for ways to help people
- Talking to others to convey information effectively
- Motivating, developing, and directing people as they work
- Working with children one on one
- Noticing changes in children/people
- Caring for others
- Teaching others how to do something
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- Work Readiness Program 2016
- Comprehensive Community Action Program (CCAP) 3027 West Shore Road, Warwick, RI 02886
- CPR Certification 2018 YMCA Certification of CPR and First Aid
- Assessment of Early Childhood Setting Fall 2018 Center for Early Learning Professionals
Languages
English
Native or Bilingual
Timeline
Waitress/Bartender
Winghouse Bar & Grill
09.2023 - Current
Housekeeper
Gansett Maids
10.2020 - 08.2022
Camp counselor/Teachers Assistant
YMCA of South County
07.2018 - 08.2019
Hostess/waitress/bartender
New Dragon Restaurant
03.2017 - 01.2021
Housekeeper
Simply Spotless Cleaning
03.2016 - 06.2016
Bus Girl
Chen’s Restaurant
01.2014 - 10.2015
Child Care Assistant
Babysitters
01.2012 - 2023
High School -
Narragansett High School