Britney Oates
Summary
A visual planner that is driven and goal-oriented. I have a passion for creating enjoyable experiences for customers through data analytics, current trends, and creativity; as well as, a desire to understand the “why”. I thrive on co-creating a solid framework of the market and its relation to the IKEA brand to increase visitation, sales, and inspiration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communication and Event Specialist
IKEA
Charlotte, NC
01.2025 - Current
- Managed inventory of event supplies, optimizing resource allocation and reducing waste.
- Coordinated logistics for events, ensuring seamless execution and adherence to IKEA standards.
- Trained and developed new team members on event processes and best practices for efficiency improvements.
- Facilitated post-event evaluations, gathering feedback to improve future initiatives and strategies.
- Navigated and problem-solved inefficiencies in processes to ensure a more sustainable and efficient workflow.
- Implemented local and national marketing activities that support market relevancy and the target audience out lined in our business plan.
Customer Experience Specialist
IKEA
Charlotte, NC
06.2024 - 01.2025
- Leveraged IKEA systems to track sales data, providing insights for enhancing customer experience strategies.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
Interior Designer
IKEA
Charlotte, NC
06.2023 - 06.2024
- Researched industry trends to inform design decisions and enhance offerings.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed space planning concepts, color palette selections, and textile presentations.
Visual Merchandiser
IKEA
Charlotte, NC
08.2016 - 06.2023
- Developed and implemented engaging visual displays to enhance customer experience and drive sales.
- Collaborated with cross-functional teams to align merchandising strategies with marketing initiatives.
- Created seasonal visual themes that reflected brand identity while appealing to target demographics.
- Conducted regular assessments of visual layouts, ensuring compliance with corporate guidelines and standards.
- Fostered a culture of creativity by encouraging team members to contribute ideas for innovative merchandising solutions.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
Visual Merchandiser
Banana Republic and Ann Taylor
New York, NY
10.2014 - 08.2016
Education
Bachelor of Science - Merchandising
East Carolina University
Greenville, NC05.2014
No Degree - Business
ESC Rennes
Brittany, France05.2014
Skills
- Branding consistency
- Budget management
- Trend monitoring
- REVIT
- AutoCad
- Project Management
Certification
- Interior Design, New York School of Interior Design - 2022-2023
Timeline
Communication and Event Specialist
IKEA
01.2025 - Current
Customer Experience Specialist
IKEA
06.2024 - 01.2025
Interior Designer
IKEA
06.2023 - 06.2024
Visual Merchandiser
IKEA
08.2016 - 06.2023
Visual Merchandiser
Banana Republic and Ann Taylor
10.2014 - 08.2016
Bachelor of Science - Merchandising
East Carolina University
No Degree - Business
ESC Rennes